Apex crashes on lobby load.
A few days ago, my Apex was working normally then I decided to update my NVIDIA graphics driver to 442.74. Yesterday, I decided to launch Apex and it launched normally up until it loaded the lobby sc...
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EA_Kent
Community Manager
Community ManagerGot it. When you have a chance can you try setting up a Clean Boot on your PC to see if that helps? If there's a software issue that's causing these crashes that may help narrow it down.
For more details on how to set up a Clean Boot check out the EA Help website. Let me know if you're still seeing crashes afterward. Thanks!
/Kent
@EA_Kent Thanks for the suggestion but clean boot did nothing for me. So I've decided to attach my msinfo file here.
On a side note, I plugged my PC into a UPS and when I launched Apex a few days ago, there was a problem with it and the UPS cut out the power to my PC. Now I removed everything back before I plugged in the UPS and this Apex problem crashing occurs. I wonder if that could also be the case.
[Admin - deleted attached file. An MSINFO contains some information that we wouldn't want to be publicly shared]
- EA_Kent
Thanks for following up!
Have you been watching your power usage and temperatures since that happened? Have you noticed anything odd when you're trying to launch Apex Legends? I'm wondering if there might be a power consumption issue happening somewhere.
/Kent
@EA_Kent I'm quite a newbie when it comes to technical stuff with the PC. But I did monitor through some applications. Temperature was fine (below 45C both CPU and GPU) but the power usage on the task manager said Apex is consuming "Very high" power then it suspended by itself.
- EA_Kent
That could be normal considering that the game will be using a lot of resources on your PC while it's running. I wonder if there might be something corrupted somewhere since your PC lost power unexpectedly.
Do you have a system restore point set up on your PC from a time before the power cut happened? If so it might be worth trying to restore back to that point to see if it helps. Keep in mind that would remove any changes you've made in Windows since then, so if you're concerned about losing data I wouldn't recommend restoring Windows.
You can find more info about system restore points over at the Microsoft support website. If you are able to give it a shot can you let me know how it goes? Thanks.
/Kent
@EA_Kent Iโve checked and unfortunately I have system restore point turned off, so I canโt go back. Iโve tried a few more things but none seem to help at all.
I've also cleaned reg files, done a full scan on virus and malwares, fixed the corrupted files, and updated Windows. Still couldn't stay in the lobby for more than 10 seconds. I've pretty much given up now until there's a new Apex Legends update.
Something similar happened to me today after googling around i found the solution it was currupted save game files that was causing issue simply going into users/[username]/saved games/respawn
delete the respawn folder or go inside and delete apex folder if u have multiple respawn games helped.
- @UFClub_2020 THX it work ๐๐๐
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