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BostonGators's avatar
BostonGators
4 years ago

Apex crashes on startup after last update

Hello, I am using the Xbox Series X.  When pressing A to continue after splash screen, Apex crashes, closes and then boots me back to main xbox home screen.   This only started to happen on update 3...
BostonGators's avatar
BostonGators
4 years ago

Thanks for the suggestions.  I checked and already had selected Xbox language to English.   I also cleared the one quick resume game I had in queue.  Still no Apex.   Even tried to clear game data and restart.  This time I get the spinning circle and it says "Waiting for Precache."    I let it spin for awhile but nothing.   Still boots me every time.    Any other suggestions?

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@BostonGators 

Thanks for the update. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. 

Also, try clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know how it goes. Thank you!

  • BostonGators's avatar
    BostonGators
    4 years ago

    I did was you suggested and still no apex.  This time it was booting back to the xbox main screen before I could press A to continue.   Missing Apex, any other ideas?

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      4 years ago

      Hello, @BostonGators 

      Thanks for the update. Let's see if this might help. From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

      • BostonGators's avatar
        BostonGators
        4 years ago

        Hi Aljo,

        Still having the same problems even after your last suggestions.   I even tried a system wipe and reinstall, no dice.   I can even play other games without issue, including other EA titles like Madden.   Again not sure the problem.  It kicks me sometimes before I can press A to enter the servers, other times I can log in for a few seconds then it closes, and sometimes after pressing A I get the ring that says waiting for precache.    And this only started to happen after update on 3/29.  Also, thanks for your help so far.      

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