Forum Discussion

Seasoned Newcomer

6 years ago

Apex crashes randomly in-game with 0x887A0006 - DXGI_ERROR_DEVICE_HUNG

When playing Apex (and it happens only with this game so far) the game crashes when in-game with the same error always: 0x887A0006 - DXGI_ERROR_DEVICE_HUNG It wasn't happening in season 5 AFAIR. I ...

DxDiag.txt87 KB

Sick1Click

6 years ago

hey @GameLostXception ,

had this problem several times in the past. Check your graphics card, remove the graphics card and reinstall it 100% correctly. It can also help to carefully clean the Pcie Slot with a fine brush. Make sure that the graphics card is really fully seated in the Pcie slot.The pcie connection of the graphics card should not be touched with your fingers if possible. It is best to clean it with a cloth soaked in alcohol or acetone. Incidentally, gasoline lighter is also suitable.

Before that, however, I would suggest reinstalling the graphics driver by uninstalling it using the DDU tool.

Removing all C ++ programs has also fixed the error. To do this, you should then download x64 and x86 from Microsoft and install the new ones again after uninstalling the old C ++ versions. Then have Apex Legends repaired via Origin or Steam.

https://support.microsoft.com/de-de/help/2977003/the-latest-supported-visual-c-downloads

Overclocking the Bclk can also cause this error to occur.

Greetings

GameLostXception
Seasoned Newcomer
6 years ago
Hi @Sick1Click, thanks for your feedback.

I have tried all the software solution you've listed already without success: making sure I had only the Visual C++ installations I needed, that the x86 and 64bits installations would be on the exact same version, resetting completely my GPU drivers via the dedicated AMD utility, wiping out Apex entirely and re-installing, etc.
I also don't use overclocking and my GPU settings (fans speed, graphic rendering, anti-aliasing, etc.) are all set to one of the default presets.

Regarding the hardware connectivity check I highly doubt it would be a good culprit for the reason that I play a lot of other GPU demanding games without any issues: Doom Eternal, Sea of Thieves, League of Legends, Borderlands 3, etc., etc. I may give it a try eventually if out of leads.

My guess is more on an issue between the game and the DirectX drivers: I have heard of people getting rid of the issue by disabling some graphic features either in-game or via their GPU utilities. I had many attempts without success unfortunately and am still looking for the magic combo.

Cheers
GameLostXception
Seasoned Newcomer
6 years ago
Hi @Sick1Click, thanks for your feedback.
I have tried all the software solutions you've listed already without success: making sure I have only the Visual C++ installations I needed, that the X86 and 64bits installations would be on the exact same version, resetting completely my GPU drivers via the dedicated AMD feature, wiping out Apex entirely and re-installing, etc.
Regarding the hardware connectivity check I highly doubt it would be a good culprit for the reason that I play a lot of other GPU demanding games without any issues: Doom Eternal, Sea of Thieves, League of Legends, Borderlands 3, etc., etc.
I also don't use overclocking and my graphic card settings are one of the few "safe" vanilla AMD presets.
My guess is more on an issue between the game and the DirectX drivers: I have heard of people getting rid of the issue by disabling some grahical features either in-game or via their GPU utilities. I had many attempts without success infortunately.
I'll try to unmount the GPU at the very last resort, in the meantime I dream of a magic combo of settings in Apex (and maybe in the AMD utility) that will prevent it from crashing so often.
Cheers