Forum Discussion

jkr63's avatar
4 years ago

Apex crashing in lobby

My apex crashes every time I get to the lobby and it is impossible to fix. I reimaged my PC and still am getting the same crash every time. This is super frustrating and has been happening for the last 4 or 5 days.

29 Replies

  • jkr63's avatar
    jkr63
    4 years ago
    @Tradables i'm pretty sure i just followed the instructions correctly and it still crashed. is there a way to read some sort of crash log to figure out what process is breaking?
  • @jkr63If they are sent they will be in your documents folder.

    Also if you can, Could you grab a DxDiag so that i can take a look at the system.

  • @jkr63 Okay, before i suggest this next thing, and yes i know this sounds very repetative but i want to make sure this is entierly everything.

    1: Disable Startup Programs, to many running can cause problems.
    2: Disable Apex Legends Full-screen Optimizations
    3: Run Apex Legends as Administrator this can be done in application settings
    4: Check Apex Legends System Requirements and make sure your pc meets all of them
    5: Use No Alt + Tab Key
    6: Repair Apex Legends Game Files
    7: Update the Graphics Driver
    8: Uninstall and Update Microsoft Visual C++ Redistributable Packages
    9: Disable Windows 10 Game DVR
    10: Disable Easy Anti-cheat Service
    11: Increase the Visual Memory
    12: Change Apex Legends Frame Rate (which would be capped in Launch options)
    13: Download Apex Legends Update Patch (if one is available)
    14: Uninstall and Reinstall Apex Legends

    If none of this works. the Best advice i can honestly give you and its a VERY LAST RESORT. is to reinstall windows completely. (Requires USB 8GB) Re install all chipset drivers and graphic drivers, Update bios (requires USB 8GB). This solution usually works but its a lot of recovery work if you have important documents.
  • jkr63's avatar
    jkr63
    4 years ago
    @Tradables i did a full reinstall of windows and its still happening. any idea how that could even happen? I basically only have Origin and Apex on here
  • same problem cant play * my pc up big time trying to fix but it turns out to be apex and nothing but apex as ive had to do a clean install and its 

    the same crash at start screen every other game works fine what a joke wasted hours on this 

  • jkr63's avatar
    jkr63
    4 years ago

    @Tradables any other potential options? if not, no worries but it just sucks to not be able to play the game and this seems to be the only game effected.

  • @jkr63 Hey did u guys fix the problem? i just got it and i did everything even reinstall windows, keep crashing in lobby and I can play seems stable, but still closing, non error showing and I checked temps and seems good idk what is happening
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey there,
     
    This thread is quite a few years old and is being locked here to avoid further necroposting.
     
    Feel free to create a new thread if there's a subject you're wanting to discuss that doesn't have a more recent topic, thanks!

    Please also be sure to check the troubleshooting threads below for some additional steps that may help.

    Community Crashing Troubleshooting Guide - Answer HQ (ea.com)

    Zeels in-depth Troubleshooting Guide - Answer HQ (ea.com)

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