Forum Discussion

New Novice

3 years ago

Apex Crashing to desktop with no error at random

Hi, For the last month or so my game has been crashing to desktop with no error at seemingly random intervals, but always quite early into the play session. This is becoming incredibly frustrating a...

EA_FieryHelios

Community Manager

3 years ago

Hi @EnvisioniZe

I would recommend getting your DxDiag report as this will help diagnose problems with your PC

How to gather information on your PC using DxDiag: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Thanks!

EnvisioniZe
New Novice
3 years ago
Hi,
Attached is a dxdiag.txt file from a test that was ran just now, coincidentally just after a mid-drop CTD.
Worth noting that my RAM has been upgraded just today, to no avail.
Thanks
DxDiag.txt115 KB
EnvisioniZe
New Novice
3 years ago
Hi @EA_FieryHelios , still awaiting a response if possible - I sent the dxdiag nearly two weeks ago, I have crash dumps available on hand if needed, and the crashes are still happening after the Collection Event update.
Thanks
- EA_FieryHelios
  Community Manager
  3 years ago
  Hey @EnvisioniZe
  
  Sorry for the late reply. Let's try these steps:https://help.ea.com/en-us/help/apex-legends/apex-legends/apex-legends-crashing-freezing/