Forum Discussion

2 years ago

Solved

apex crashing

PLEASE i beg of you fix ur game, occasionally whenever I load into a game IT CRASHES?!!? The amount of delay penalty im receiving is astronomical, and loss of rp. I have a new gen PS5 not the slim, i...

EA_Illium
2 years ago
Hi @Mxntallyunstxble

Thanks for the additional information!

Can we try the following if we have not so far?

Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)

Verify you signed into your PSN account

Check for updates

Restore Licence

Try the steps in our Connection and Advance Connection Guides

Open your PS5 NAT Type

Entering Safe Mode and Rebuild your PS database

EA_Illium

EA Staff (Retired)

2 years ago

Hi @Mxntallyunstxble, Do you get an error message when this happens?

Mxntallyunstxbl
2 years ago
nope, the game usually freezes then the whole thing crashes. It doesn’t even let me reconnect after i load back in
- EA_Illium
  EA Staff (Retired)
  2 years ago
  Hi @Mxntallyunstxble
  
  Thanks for the additional information!
  
  Can we try the following if we have not so far?
  
  Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
  
  Verify you signed into your PSN account
  
  Check for updates
  
  Restore Licence
  
  Try the steps in our Connection and Advance Connection Guides
  
  Open your PS5 NAT Type
  
  Entering Safe Mode and Rebuild your PS database
  - Mxntallyunstxbl
    2 years ago
    thanks for this, i’ve tried the following things you mentioned. however i still receive crashes every now and then. The crashing first started since the new season came out. Thanks for the advice though.

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