Forum Discussion

jtk-VIPER's avatar
2 years ago

apex cross progression merged with wrong account

the wrong account was merged for my apex cross progression i have easily 2-3k$ spent on apex on console  and 3k+ hours on console and recently switched over to pc now that cross progression has come out for some reason my account is level 6 with nothing unlocked wth happened here and how did they f up this bad. their "support" page is no help as its impossible to talk to an actual person to try and resolve these things anymore. i would love to have all of my stuff back but for some reason i lost everything even from my 1.5k hour playtime steam account  

7 Replies

  • your quick link goes no where, when i click it there is no page to look at. instead if someone can reply to the email i sent to support so we can get this figured out that would be awesopme. ive spent way to much time and money on this game to lose everything 

  • XHelperZ's avatar
    XHelperZ
    Hero
    2 years ago

    @jtk-VIPER 

    Quite sorry about that, just edited the link in my previous post so it should work now.

    If you've already sent a mail then you'll just have to wait for a response, typical response time is around 72 hours.

  • man i have a similar problem too, instead of giving me my progress from my xbox it just overwrote it with my pc progress. have they been any help yet?

  • HeyItsReeds's avatar
    HeyItsReeds
    Seasoned Newcomer
    7 hours ago

    I recently got back on the game and i got to select an account merge and i was like sure. but in the process i lost ALL of my progress, im not base lvl 300 and i lost all my badges. anyway to get them back?

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