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TotalDennis's avatar
TotalDennis
10 months ago
Solved

Apex Cross-progression pop up

Hi All,

I played Apex from S1 on PSN and moved to XBOX some years ago, Now I found out there is a cross progression I would like to get in to the game again using my old account.

Now I accured below problem.


I got the pop up and it said I don`t have any other accounts, So I checked MY EA and found out that PSN was not yet linked to my EA account. I have now linked my PSN account with EA but I can not find anyway to get the pop up again to select the PSN account as main account.


Any help to get the popup again so i can select PSN account instead of the XBOX one?

Thank you!

cross-progression
  • EA_Pythia's avatar
    EA_Pythia
    10 months ago

    Hello @TotalDennis,

    unfortunately, progress cannot be transferred from one EA account to another. So if you played Apex on the Playstation, when it was linked to a different EA account, then the progress is linked to that EA account, and there is no way to transfer it over to another EA account. So there is no way of merging your PSN and your Xbox progress.

    If you want to play with your PSN progress on a different platform, you will have to relink it to the old EA account and log into that EA account. However, as you already unlinked and relinked your PSN account, there is a chance that your PSN progress was damaged by that and there is no guarantee that you can get your PSN progress back, even after linking it back.

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  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hello @TotalDennis,

    unfortunately, progress cannot be transferred from one EA account to another. So if you played Apex on the Playstation, when it was linked to a different EA account, then the progress is linked to that EA account, and there is no way to transfer it over to another EA account. So there is no way of merging your PSN and your Xbox progress.

    If you want to play with your PSN progress on a different platform, you will have to relink it to the old EA account and log into that EA account. However, as you already unlinked and relinked your PSN account, there is a chance that your PSN progress was damaged by that and there is no guarantee that you can get your PSN progress back, even after linking it back.

  • TotalDennis's avatar
    TotalDennis
    10 months ago
    @EA_Pythia Thanks for the fast reply. But i have never linked Apex PSN account with one EA account. This is was the first time doing so.
  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @TotalDennis,

    it was never possible to play Apex without having it linked to an EA account. If you can't remember having linked the account before, it might be a good idea to contact EA Support to hopefully find that EA account. Unfortunately, there's nothing we can do to help you with this issue here in the forum - in order to play with your PSN account, you will first need to find the correct EA account and link it to that again. Support is the only one who can check account information and can therefore hopefully help you with finding that account. 

  • TotalDennis's avatar
    TotalDennis
    10 months ago

    @EA_Pythia

    I Just had a friend log-in to PSN to access my old account but now it seems like my XBOX account is the main and not my old PSN account ☹️

    It also did not ask for the option to choose between XBOX and PSN account.

    anyway to change this?

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @TotalDennis,

    once again, if you have relinked your PSN account to a different EA account (so your current EA account), then you've lost your PSN progress. You will have to relink it to the original EA account to try and regain that progress.

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