Forum Discussion

Not applicable

3 years ago

Solved

Apex false flag?

Hello,

i recently started apex chilling in the home menu as all out of sudden apex closed with a message from the easy anti cheat with the error "inappropriate Software detected" and i know exactly that it was my Logitech Ghub Software for my Logitech G502 x Lightspeed mouse that had an update. Did i now got falsely flagged for "cheating"? I red enough posts on Twitter/Reddit and other forums from people that had exactly the same issue. It would be nice if a support manager could look up to this issue.

[CM - Edited title for clarity]

EA_Mako
3 years ago
Hey @iQuenix,

I'm afraid we aren't able to review your account or verify whether or not it's been flagged for any particular activity here on the forums, sorry.

If you do receive any flags or account actions you'll need to appeal them with our Terms of Service team using these steps, but it's not something we can proactively change or prevent.

If you've since corrected the issue and haven't had that pop back up next time you launched, you should be fine. I'd keep the link above handy just in case it's needed later on otherwise.

1 Reply

EA_Mako
Community Manager
3 years ago
Hey @iQuenix,

I'm afraid we aren't able to review your account or verify whether or not it's been flagged for any particular activity here on the forums, sorry.

If you do receive any flags or account actions you'll need to appeal them with our Terms of Service team using these steps, but it's not something we can proactively change or prevent.

If you've since corrected the issue and haven't had that pop back up next time you launched, you should be fine. I'd keep the link above handy just in case it's needed later on otherwise.