Forum Discussion

Not applicable

4 years ago

Apex freezes Xbox Series X

I’ve been playing Apex on my Xbox One X and just bought a new Xbox Series X. After downloading and starting up Apex on the new console, I Apex makes it to the game lobby but nothing renders and the g...

EA_Darko

Community Manager

4 years ago

Hey @PeterPetreIIi it sounds like you may be having a system issue, have you tried it on a different console to see if you have the same issue?

Darko

PeterPetreIIi
Not applicable
4 years ago
Just tried it on my old console and it works fine
BUT there is a version mismatch on the opening splash screen
old console has v3.0.7.30
and new console has v3.0.3.47
and this is after a fresh install of the game twice
- EA_Darko
  Community Manager
  4 years ago
  Hey @PeterPetreIIi may be worth speaking with Xbox support to see what they can recommend?
  
  It sounds like the issue could be related to downloading the update on the console.
  
  Darko