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tryones001's avatar
tryones001
2 years ago

Apex has been banned, but there are no active bans in my ban history！

Apex has been banned, but there are no active bans in my ban history, and I haven't received any email notifications! I submitted a dispute and received a response from the TOS team stating that ther...
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @tryones001,

I'm sorry to hear you're unable to play Apex. If you still receiving the message saying you're banned, please access EA Help again and make sure you log in with the same credentials you use to access your Apex account. Then I'd recommend sending a new dispute with our Terms of Service Team as we're unable to check for bans in AHQ Forums. 

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