Forum Discussion
I have not been able to play Apex for two weeks now. I have contacted the EA help over 20 times in these last two weeks and have received no help whatsoever. I am told to try troubleshooting solutions that do not work then after an hour of doing those troubleshooting solutions and I tell the helper none of it worked all they say is ‘The Game team has made it their priority to fix this but, for now you will have to wait. This is happening to other around the world.’ I have been hearing this since January 27, which means your game team doesn’t know how to fix this problem and are to afraid to say that. I am extremely frustrated because I have been playing this game since day one; I have more than 2000 wins, 30,000 kills and before this I was the #123 Horizon across all platforms. Since I have not been able to play for two weeks I have lost out on 2000+ kills 200+ wins and I dropped under #250 on horizon. All the money, time, effort and dedication I put into this game was easily taken away from me in a blink of an eye with no explanation to why it happened. After these two weeks it is clear that EA only cares about the money they make off of their players and not about the state of the game. What I have had to deal with is extremely unprofessional and I am not happy with the EA company. I EXPECT in game compensation for the time I have missed these two weeks. Attached is the error that I am receiving. I forgot to mention that I am able to play on my alternate accounts on the same PS4 and router/internet but not my main. Meaning I didn’t get to progress in ranked the last week of season 7 leaving me in D3, haven’t played the new season AND today I am missing the anniversary event. As a loyal customer to this game all I have to say is fix yourself servers and stop being greedy money *. Thank you!
- 5 years ago
Same here man, I’m thinking of starting a small claims lawsuit if this isn’t fixed in a timely manner. Sure we can make a second account but that doesn’t fix the problem. Some of us put loads of time and money into this fun game so to now be unable to access our purchased content is unacceptable. Heirlooms and skins aren’t cheap. It’s going on a month or so and i still cannot access my account because of code net. Please fix this before multiple law suits come your way.
- 5 years ago@YoungSkywalker93 I was thinking of doing something along the same line. It’s been almost 3 weeks for me and I have not received any help on this situation. EA has proven that they only care about money and not about their loyal fan base. I’m not an expert on game design or whatever it takes to run a server but I think if the people who are trying to fix knew what they were doing it would have been fixed by now. I’ve put hundreds of dollars and well over 10,000 hours into this game and for it to be taken away in the blink of an eye is complete *. I am furious at EA or Respawn whoever’s fault it is because this is beyond unprofessional and unacceptable. But me complaining won’t do anything cause EA probably won’t respond to this message.
I also want to add I’ve put in my own complaint on this forum and it was deleted. I contacted the EA Help Twitter on Saturday they got back to me at 4 am this morning then closed the ticket at 7am because I didn’t respond.. I guess people don’t sleep at those hours?- 5 years ago
Looks like we’re gonna miss out on yet another event seeing as the caustic event is coming soon. Is EA trying to force ppl to make new accounts and buy all the cosmetics all over again? Wthell is going on man. I refuse to purchase anything else without my original account online but it sucks because we can’t get the full experience of the new content being added. Caustic is my main and I can’t even enjoy his new event how I should be able to. Wtf man