It is obvious that there is a bug in EA's APEX game, which has led to many players' accounts being falsely banned. I am the same. After being banned, I have a clear conscience, so I have been sending emails to EA customer service and audit to request the ban to be lifted. I have sent about seven or eight emails. They have always insisted that they are right. Even though I, as an old player, am very sure that I have fully complied with the rules after reading Section 6, I have been cooperating and willing to provide all evidence. I have the initial email address, consumption records and EAdata, but they still do not listen to the players' opinions. Now, yesterday afternoon, a large number of players who were falsely banned by EA for violating Section 6 received emails about the removal of restrictions, but unfortunately I was not among them. I don't know if it was because I kept sending emails that made them deliberately disgust me. I need a reply now. I can't find the option to contact customer service on EA help. This really makes me angry about the current situation. The professional anchor Mande's live broadcast was immediately resolved. A professional player in our division was banned but could only play as a substitute in the game. This is EA, this is the American spirit. [Personal info removed - EA_Barry]

This issue has existed since May 21st. Do not appeal or email EA, they will only reply to you saying that you have violated Section 6. After the email is rejected three times, they will close your right to chat with customer service, and the EAC team will directly determine that you have cheated, regardless of whether this is true or not. They should go to hell

This just happened to me on Friday. I am absolutely disgusted with the customer service. I have never hacked or used scripts. They denied my first appeal with an automated message. I have paid SO much money and can't even talk to someone? If I get my account back, I will play on an alternate account for fear of this happening again. If I don't get my account back I will not be playing apex anymore. I am an OG player since season 1 with 3500 hours and hundreds of dollars in cosmetics and heirlooms. I was considering doing the CC this set as I play against a lot of the pros. This is a disgrace. Being a paying customer I will no longer pay money to EA. Great job to the security department for killing the loyal fanbase and banning normal players when hacking is rampant. Uploading a picture of Wigg and I at LAN. I paid for a flight and hotel to go to LAN. I won't spend another dime in support of this garbage.

EA is the clown. I have complained more than three times and they said that we will lose my account permanently, so it doesn't matter. I don't have much hope. They can't deal with cheats, they can only deal with normal players.

From what I've seen so far EA do not actually have a way to distinguish whether or not the ban was legitimate. That's why all the appeals get automated replies and why the unbans have been so spontaneous and from people that usually have some kind of direct line of contact with Respawn because Respawn themselves CAN distinguish whether or not is was legitimate. It's incredibly frustrating because Respawn does not have any form of direct contact outside of social medias (if you're lucky enough to catch their attention) and as far as I know do not have any plans to create some kind of direct contact so the people that truly have been falsely banned are more or less just out of luck. We can only pray that this false ban bug is being legitimately considered an issue and worked on behind the scenes because I have yet to see anyone officially recognise it within their team for the entire time it's been present in season 21.

EA/Respawn NEED to add some other form of contact so that people who slip through the cracks like us can get a fair chance at resolving the issue. It's ridiculous that they don't seem to care at all about peoples accounts that have essentially been deleted overnight for no reason other than their own mistake. It's incredibly frustrating that we can't hold them accountable in anyway.

Accounts are falsely banned and cannot be resolved

83 Replies

iLat3z
2 years ago
Im on the same boat.. Suddenly got client banned and tried 2 times to contact EA. Both times bot answered I was cheating. I have NEVER cheated in any game in my life and this is frustrating and makes me angry. I bought battlepass for the new season and like 50 dollars worth apex packs and enjoyed the game and then they just banned me. This has to be solved.
elloopzerino
2 years ago
Same problem. Started Apex today and my account is banned. never cheated in my live...
PorfirioP1
2 years ago
This issue has existed since May 21st. Do not appeal or email EA, they will only reply to you saying that you have violated Section 6. After the email is rejected three times, they will close your right to chat with customer service, and the EAC team will directly determine that you have cheated, regardless of whether this is true or not. They should go to hell
ClamSlaya
2 years ago
This just happened to me on Friday. I am absolutely disgusted with the customer service. I have never hacked or used scripts. They denied my first appeal with an automated message. I have paid SO much money and can't even talk to someone? If I get my account back, I will play on an alternate account for fear of this happening again. If I don't get my account back I will not be playing apex anymore. I am an OG player since season 1 with 3500 hours and hundreds of dollars in cosmetics and heirlooms. I was considering doing the CC this set as I play against a lot of the pros. This is a disgrace. Being a paying customer I will no longer pay money to EA. Great job to the security department for killing the loyal fanbase and banning normal players when hacking is rampant. Uploading a picture of Wigg and I at LAN. I paid for a flight and hotel to go to LAN. I won't spend another dime in support of this garbage.
PorfirioP1
2 years ago
I know that this incident has also occurred among professional athletes and cannot even be effectively resolved. I can help you based on what I know, hoping it will be useful to you. You can try going to the Discord channel where professional players are located to find community administrators and provide them with your account for the most direct and effective review.
Peposhakeikeo
2 years ago
Where can we find that discord? I have alot to * say about this mess EA refuses to deal with
19XXe
2 years ago
Can u help me too? Got falsely banned on the 7th of June. I made 2 cases, and both of them were denied. No emails were received, and the ban history is clean.
PorfirioP1
2 years ago
I'm not sure, but someone did lift the account ban issue through this method. I have not used Discord before
PorfirioP1
2 years ago
Brother, I haven't received the lifting of the ban myself yet 🤣 I have happily gone out to eat several delicious meals, exercising happily, leaving EA, and my mood has improved a lot
19XXe
2 years ago
@ClamSlaya, I am a casual player and am not competing in the pro scene; I have no real connections. Since you said you play with them a lot, can you please request that they let EA know about this issue?