Forum Discussion

2 years ago

Solved

APEX item lost with Cross-progression

Hi I have played on Playstaiton4. I haven't played for a while, but I start playing again on PC(Steam) in S19 with same EA-Account. And I wanted to use the CONDUIT so I bought a limited item (playe...

cross-progression

EA_Illium
2 years ago
Hey @shaxcho

If you still have more questions on Cross-Progression, I would recommend reading through the following posts by the team:

EA.com blog:

CROSS PROGRESSION IN APEX LEGENDS™

Answers HQ Threads:

Now that Cross Progression is here: what you need to know

Issues after Cross Progression is activated on your account? Check here first!

A Quick Guide to Apex Legends Cross Progression

CROSS PROGRESSION IN APEX LEGENDS™

EA Help:

Apex Legends cross-progression

How to buy, use, and find your Apex Coins

----

To confirm, Accounts used after October 26th will not be merged:

Cut-off date- Oct 26, 2023

As explained in the original dev blog, if you started or linked a secondary account/platform after October 26th, the content from this account will not be merged.

Thanks!

EA_Illium

EA Staff (Retired)

2 years ago

Hi @shaxcho, Can you give a few examples of the items purchased you are missing? Some platform-specific items won't be available everywhere and for the Battlepass you might lose progress if you made more on an account that did not become your main account however you will keep any unlocked skins.

shaxcho

2 years ago

I purchased the following two items. However, These have been lost.
- CONDUIT skin "Player1". This is limited skin. Therefore, I am current unble to buy this.
- PREMIUM BATTLE PASS

Please refer to attached files.

EA_Illium
EA Staff (Retired)
2 years ago
Hi @shaxcho, I have sent you a DM, could you please check your inbox? 😊
- shaxcho
  2 years ago
  I read your DM.
  I paid money and got nothing. This happens to players who restarted APEX on a new platform after Season 19 started. Is it a specification that we lose items that can only be purchased with APEX COINS? Is this an official answer from EA?
  Also, your DM says to "please reach out to our support". I have already reached at EA support. Then, EA support directed me to post here. (EA support does not solve this issue.) Am I just going to lose money due to this issue?
  - EA_Illium
    EA Staff (Retired)
    2 years ago
    Hey @shaxcho
    
    If you still have more questions on Cross-Progression, I would recommend reading through the following posts by the team:
    
    EA.com blog:
    
    CROSS PROGRESSION IN APEX LEGENDS™
    
    Answers HQ Threads:
    
    Now that Cross Progression is here: what you need to know
    
    Issues after Cross Progression is activated on your account? Check here first!
    
    A Quick Guide to Apex Legends Cross Progression
    
    CROSS PROGRESSION IN APEX LEGENDS™
    
    EA Help:
    
    Apex Legends cross-progression
    
    How to buy, use, and find your Apex Coins
    
    ----
    
    To confirm, Accounts used after October 26th will not be merged:
    
    Cut-off date- Oct 26, 2023
    
    As explained in the original dev blog, if you started or linked a secondary account/platform after October 26th, the content from this account will not be merged.
    
    Thanks!