Forum Discussion

New Rookie

5 years ago

Apex keeps disconnecting me out.

Hello, I hop everyone is doing well to day. So I'm having a problem with the Apex it Keeps kicking me out from every game that I join to, My network is fine my ping is fine, every other game works fi...

EA_Aljo

Community Manager

5 years ago

Hi there, @RigularV.

We should go through some connection troubleshooting so we can rule out any issues on your end. First, what system are you playing on, and do you use a wired or wireless connection? Thanks!

RigularV

New Rookie

5 years ago

Hi @EA_Aljo , I hop you are doing well.
I'm playing on Pc, using steam platform, I use wired connection.

EA_Aljo
Community Manager
5 years ago
@RigularV

Thanks for getting back to me. I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!
- RigularV
  New Rookie
  5 years ago
  @EA_Aljo
  Still the same problem.
  - EA_Aljo
    Community Manager
    5 years ago
    @RigularV
    
    Thanks for trying. Next, let's see if alternate DNS settings will help. Try following the instructions here. Let me know how it goes.