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RigularV's avatar
RigularV
5 years ago

Apex keeps disconnecting me out.

Hello, I hop everyone is doing well to day. So I'm having a problem with the Apex it Keeps kicking me out from every game that I join to, My network is fine my ping is fine, every other game works fi...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there, @RigularV.

We should go through some connection troubleshooting so we can rule out any issues on your end. First, what system are you playing on, and do you use a wired or wireless connection? Thanks!

RigularV's avatar
RigularV
5 years ago
Hi @EA_Aljo , I hop you are doing well.
I'm playing on Pc, using steam platform, I use wired connection.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @RigularV 

    Thanks for getting back to me. I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @RigularV 

        Thanks for trying. Next, let's see if alternate DNS settings will help. Try following the instructions here. Let me know how it goes.

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