Forum Discussion

CallyAGP's avatar
CallyAGP
5 years ago

Apex Legends - constant lagging

Hi, I'm experiencing lagging in every single game of Apex Legends that I play. It doesn’t matter what time of day, although it appears to be even worse in the evening. It even lags when I’m not even...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@Jad-SZN 

I'm not seeing any issues. You've got some high pings, but that's due to distance since you're hitting a test server in the US. The connection to your router looks ok, but it's a bit high for being wired. Not enough to cause lag or disconnects though. Does your router support QoS (Quality of Service)? If so, try enabling it. Also, check your router for a firmware update.

  • Jad-SZN's avatar
    Jad-SZN
    4 years ago

    @EA_Aljo 

    Thanks for taking a look at that.

    And it looks like my router doesn't support QoS after looking online, plus it is up to date.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Jad-SZN 

    QoS is something you see on more recent routers. Especially ones intended for gaming. As far as this issue goes, we're investigating connection issues so hopefully, if there's an issue found, that takes care of it. Otherwise, I think you've done about everything I can suggest. You're also welcome to contact an advisor to see if they have anything else to suggest. You can try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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