Forum Discussion

7 years ago

Apex legends - dxgi_error_device_hung not fixed for amd

Apex legends - dxgi_error_device_hung its not fixed. its fixed for nvdia users not for amd. when i play mirage my screen freeze if i play wraith or other champ i can play like 4-5 games and then dxgi...

EA_Darko

Community Manager

7 years ago

The error you are seeing @Oldreason can be related to your GPU, the best thing to do is a clean install of your GPU drivers.

You also need to ensure that you:

Have installed driver 417.35
Turn on vsync
Perform a clean bootbefore attemting to play the game
Ensure you have power supply capable of meeting the demands of your hardware while it is under heavy gaming load
Set all in game graphics settings to low in order to reduce the stress on your GPU.
Set the high performance preset in your GPU control panel, as opposed to the high quality preset.
Run your video card at stock speeds (memory and core). This is also important for players with factory overclocked cards. This will require some third party software such as EVGA Precision or MSI Afterburner etc.

Darko

Blurp12
7 years ago
2080 ti here with a 1000W power supply. I got a 240hz monitor and a 4k 144hz monitor to use vsync. I already play at the lowest settings, with a 9900k cpu to boot. This error occurs often, even my gpu "physically disconnects" [needless to say it doesn't], and at 4k the game crashes within seconds. Relay to your developers that they are a joke. Thank you. Don't give us stupid advice, make sure the clowns working on this game understand the urgency.
Oldreason
7 years ago
i did everything...i play 3-4 gmes and then it just close the game with no error it sad because i play it smooth ty for your help
Gorzarott
7 years ago
You want him to install and nvidea driver to fix his amd card? Wth
VeNTi666
7 years ago
why would installing the nvida driver fix his AMD graphics card?
- The_Tibber
  7 years ago
  You probably don't know as it wont show you who i replied to in this topic but i was replying to Hul3buh and his mention of having this issue with his Nvidia RTX card.
  The Radeon/AMD team is working with the Apex dev's in there studio for trouble shooting.
  So we can only wait for driver updates till they address the issues.