Re: How to get help with Apex Legends account bans and suspensions
Hello EA Team,
My Apex Legends account was banned on October 29, 2026.
I submitted an appeal, and EA overturned the ban on November 3, 2026. I also received an email confirming that the action would be removed.
However, when I launch Apex Legends through Steam, I still receive the message “Your account has been locked” and cannot play.
My EA penalty history now shows zero penalties, and I can log in to my EA account normally.
I have already tried:
- Changing my EA account password
- Restarting my PC and Steam
- Verifying the integrity of the game files
I also contacted EA live chat, but they told me they cannot handle ban-related issues.
Since the appeal was successful and the case is already closed, could an EA Community Manager please advise me on how to resolve this remaining account lock or which support channel I should contact?
Thank you for your help.
