Forum Discussion

Not applicable

4 years ago

Apex Legends Audio Delay

Hello, so currently the issue I am having is that my game often has audio delays that can vary from a like 3-10+ seconds. Sometimes the audio doesn't even play at all or it even cuts-off, especially ...

Shxrp

Not applicable

4 years ago

Hello, thank you for reaching out! So after running the Clean Boot test, my game was running fine. However, I could not isolate a program(while following the steps provided) that was causing the audio delay. I then tried the clean boot again and I noticed the audio delay was still present.

Edit: I did notice twice now that while it was loading the anti-cheat, sometimes it paused and gave me a pop-up (I forgot what it asked). When I accepted it, I noticed in the firing range that I did not have any audio issues. I was only able to replicate it twice (once when I first ran the clean boot, and second time randomly when i re-enabled all my start up programs). I am not sure if it was relevant but it might be useful information. Thank you again in advance!

EA_Kent

Community Manager

4 years ago

@Shxrp

Thanks for following up!

It could be an issue with Easy Anti-Cheat. When you've got the chance can you try repairing or reinstalling it to test and see if that helps?

You can find more info on how to do that over at the Easy Anti-Cheat website. Let me know how that goes once you've had the chance to give it a try. Thanks again.

Shxrp
Not applicable
4 years ago
Hello again, so after repairing the anti-cheat, I noticed that there wasn't any audio delay when I entered the firing range and even after playing a game. However when I entered ranked (the 2nd game), the audio delay was back along with very pixelated models. I also noticed my game freezing at times and when it unfreezes, my ping is very high for that instance before going back to normal.
- EA_Kent
  Community Manager
  4 years ago
  @Shxrp
  
  Thank you for following up!
  
  Have you been keeping an eye on your hardware temperatures while Apex Legends is running? Does it seem like your CPU or GPU are running hot?
  - Shxrp
    Not applicable
    4 years ago
    I haven't paid too close attention to the temperature, but I have been paying attention to the %usage of CPU and GPU when running apex. I haven't noticed anything out of the ordinary though, because apex is the only game that this really happens in. I'll check the temperature when I get the chance. Is the issue probably related to hardware then since the clean boot didn't really work?