Forum Discussion

appleappeal's avatar
appleappeal
5 years ago
Solved

Apex Legends causing the PC to reboot with a Kernel-41 Power error

Hello, I have just built a new pc with the following specs: CPU: Ryzen 5 5600X CPU cooler: SilentiumPC Spartan 4 Evo ARGB 100mm GPU: RTX 2060 RAM: 1x16GB Kingston HyperX DDR4/3000MHz Motherboar...
  • appleappeal's avatar
    appleappeal
    4 years ago

    So, I have finally resolved the issue. If anyone is experiencing something similar, I heavily recommend looking into replacing the motherboard (or at least borrowing a different one for a day or two). It's been four days now without any crashes. I got the ASUS TUF GAMING x570-PLUS and it seems to have fixed everything.

appleappeal's avatar
appleappeal
5 years ago

@Krampus69003I did run a MemTest86 on my RAM a few days ago, 4 passes and it did not detect any errors.
I don't currently play any games that utilize more resources than Apex does. I might test with Cyberpunk 2077, and I'll report back.

@EA_Barry I haven't messed with any OC settings, so everything should be running at stocks speeds. I noticed that a new BIOS update came out, so I'll see how that goes.

There is, however, one more piece of information I received after running driver verifier. I received the following BSOD: 

(I unfortunately don't have a better image since I had to restore my system to a previous restore point then)

It appears to hint at Razer drivers messing with my system, so right now I'm removing those and testing to see if removing Razer Synapse/Cortex and their corresponding drivers fixes the issue.

appleappeal's avatar
appleappeal
4 years ago

So, I have finally resolved the issue. If anyone is experiencing something similar, I heavily recommend looking into replacing the motherboard (or at least borrowing a different one for a day or two). It's been four days now without any crashes. I got the ASUS TUF GAMING x570-PLUS and it seems to have fixed everything.

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,483 PostsLatest Activity: 2 days ago