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JONATHAN0S's avatar
JONATHAN0S
6 years ago

Apex Legends couldn't initialize sound

I tried launching apex legends one day and i got an error saying "couldn't initialize sound" please make sure you have a sound playback device that is enabled and properly configured  Failed in: M...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hey there. 


When you've got a chance could you grab a DxDiag so we can take a look? You can find more info on how to pull one up over at the EA Help website. 

Once you have the file please attach it to this thread. Thanks!

/Kent

AR-HuxSaw's avatar
AR-HuxSaw
6 years ago

I've got the same error as others. I tried changing the settings but didn't work.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @AR-HuxSaw. 

    Are you running any kind of third party audio management software on your PC at all? 

    /Kent

    • Reactixn's avatar
      Reactixn
      6 years ago

      I have this "couldn't initialize sound." error as well. It only happens when I am using VB-Voicemeeter Banana. This is the third-party audio software I use for my microphone. There is a "Hardware Out" option in this program and it uses the same playback device (default device) as Apex would use. My Astro headphones. Again only happens when the VB program is running. Any help would be appreciated as I highly value VB and the mic quality it provides me and I love Apex too. Just want them to work in tandem. 😉
      @EA_Kent 

      EDIT: Have tried all troubleshooting methods I could find in my research. Restarted PC, restarted game, reinstalled, repaired via Origin launcher, unplugged my peripherals, literally everything I could think of.

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        6 years ago

        Hey @Reactixn. 

        If it's only happening when you're running that particular program it might be an issue with compatibility. Unfortunately our options for troubleshooting potential issues with third-party software are pretty limited. 

        It might be best to reach out to the creator of that software to see if they have any insight on what could be causing the issue. They may have some suggestions on how to fix it as well. 

        /Kent

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