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JONATHAN0S's avatar
JONATHAN0S
6 years ago

Apex Legends couldn't initialize sound

I tried launching apex legends one day and i got an error saying "couldn't initialize sound" please make sure you have a sound playback device that is enabled and properly configured  Failed in: M...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hey @JONATHAN0S. 

Just a heads up, I moved this over to the Apex Legends tech issues board. Can you check something for me? Start up Apex Legends and keep the error message open when it pops up. We'll need to have the app running for this.

With Apex Legends still "running" right-click on the volume icon on your Windows task bar and click on Open Sound Settings. Look for the App Volume and Device Preferences under the Advanced Sound Options and click on that. Look for Apex Legends under the list of apps there. Try changing the audio output settings for the game to Default there. Restart the game after that and see if it starts up for you. 


/Kent

JoseThez's avatar
JoseThez
5 years ago

What if I already have it on default and it doesnt work?

  • TheBeSomething's avatar
    TheBeSomething
    5 years ago

    I've got the same problem, even with no headset connected, using the onboard speakers, I'm still getting the error.
    Tried all the options listed before in this thread.

    I am using EA Desktop though, so I attempted to install the game via Steam to see if this helps.
    It get's a bit further and shows the main menu, it's only after this, I now get a new error message (see attached) when I launch the game for anything longer than two minutes. 😞


    ***UPDATE***
    Verifying the installed game again on Steam, has fixed the problem. 🙌

    I do think the EA Desktop App is the problem, as there was no other audio device to cause the problem. Hope this helps someone out there, with the same problem as me.

    • darkskynight112's avatar
      darkskynight112
      5 years ago

      This isn't a sound initialization error anymore and as such you should start a new post or find a similar post with your new error

      • Sohl242's avatar
        Sohl242
        5 years ago

        Getting this error. Installed on Steam, verified integrity of Files, uninstalled and reinstalled the game. I'm using the Elgato Wave3 and I can I've changed audio outputs and it still won't work.

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