Apex Legends Crash Log, Need Fix
Hi, After playing Apex Legends I get the following crash log sent to my documents folder repeatedly, please let me know how to fix this. Thanks, -W crash: { msvcrt: 000000000002A9E6 EXCEPTION_...
Forum Discussion
EA_Darko
Community Manager
Community ManagerSorry to hear that you are having issues @FB_WolfOne.
Could you grab a DxDiag so that we can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
The more info we have the better we can help.
Darko
Hi Darko,
I have attached the requested information.
One item to note: I had to roll back my graphics drivers to 416.94 due to constant game crashes in Apex due to what I would assume is an unrelated issue, "0887A0005 - DXGI_ERROR_DEVICE_REMOVED"
Thanks,
-W
- EA_Darko
Sorry for the late reply @FB_WolfOne.
The first thing that jumps out at me from your DxDiag is that your GPU drivers are from November of last year. I would suggest going ahead and checking for any updates and once done try playing again to see if the issue remains.
DarkoHi Darko,
As I had already noted...I had to roll back my graphics drivers to 416.94 due to constant game crashes in Apex due to what I would assume is an unrelated issue, "0887A0005 - DXGI_ERROR_DEVICE_REMOVED".
That being said, the issue still remains.
Here is the updated dxdiag and apex crash info.
Thanks,
- W
- EA_Darko
The error you are seeing @FB_WolfOne is one relating to your GPU, the best thing to do is a clean install of your GPU drivers.
You also need to ensure that you:
- Turn on vsync
- Perform a clean bootbefore attemting to play the game
- Ensure you have power supply capable of meeting the demands of your hardware while it is under heavy gaming load
- Set all in game graphics settings to low in order to reduce the stress on your GPU.
- Set the high performance preset in your GPU control panel, as opposed to the high quality preset.
- Run your video card at stock speeds (memory and core). This is also important for players with factory overclocked cards. This will require some third party software such as EVGA Precision or MSI Afterburner etc.
Darko
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