Apex Legends Crash no error - PC (apex_crash.txt)

thefreq
6 years ago
No other game crashes like APEX, its getting stupid at this point. RTX 2080ti
crash:
{
R5Apex: 00000000002F2DCA
EXCEPTION_BREAKPOINT: 80000003
}
cpu: "Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz"
ram: 32 // GB
callstack:
{
KERNELBASE: 000000000008669C
ntdll: 00000000000A80CB
ntdll: 000000000008FD36
ntdll: 00000000000A468F
ntdll: 0000000000004BEF
ntdll: 00000000000A33FE
R5Apex: 00000000002F2DCA
R5Apex: 00000000004C0B56
R5Apex: 00000000004C0F47
R5Apex: 00000000004BF767
R5Apex: 00000000004C1502
KERNEL32: 00000000000181F4
ntdll: 000000000006A251
}
registers:
{
rax = 1
rbx = 0x0000001CD61427C0
rcx = 0
rdx = 1
rsp = 0x0000001CDEE0FB50
rbp = 1719 // 0x000006B7
rsi = 0x000001B195DDDA40
rdi = 836 // 0x00000344
r8 = 0
r9 = 40657 // 0x00009ED1
r10 = 447828 // 0x0006D554
r11 = 447828 // 0x0006D554
r12 = 448215 // 0x0006D6D7
r13 = 448215 // 0x0006D6D7
r14 = 1
r15 = 0x000001AF72762D10
rip = 0x00007FF770A12DCA
xmm0 = [ [2303563, 0, 0, 0], [0x4A0C992C, 0x00000000, 0x00000000, 0x00000000] ]
xmm1 = [ [10969346, 0, 0, 0], [0x4B276102, 0x00000000, 0x00000000, 0x00000000] ]
xmm2 = [ [5.7619042, 0, 0, 0], [0x40B86185, 0x00000000, 0x00000000, 0x00000000] ]
xmm3 = [ [13272909, 0, 0, 0], [0x4B4A874D, 0x00000000, 0x00000000, 0x00000000] ]
xmm4 = [ [1.8916884e-08, 0, 0, 0], [0x32A27EAB, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [1.8916885e+08, 0, 0, 0], [0x4D3467CD, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm8 = [ [1.9501056e+21, 4.3877375e+21, 3.4028235e+38, 3.4028235e+38], [0x62D36E4E, 0x636DDC17, 0x7F7FFFFF, 0x7F7FFFFF] ]
xmm9 = [ [3.4028235e+38, 3.4028235e+38, 3.4028235e+38, 3.4028235e+38], [0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm12 = [ [80000000, 0, 0, 0], [0x4C989680, 0x00000000, 0x00000000, 0x00000000] ]
xmm13 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm14 = [ [13.8, 0, 0, 0], [0x415CCCCD, 0x00000000, 0x00000000, 0x00000000] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1553899726
- xJungleWarrior
  6 years ago
  I'm also using 2x 1080 Ti in SLI although I'm not sure this is really related.
- stationforapex4
  6 years ago
  just update the drivers on your vieo card. it worked for me
- ThanksALOTT
  6 years ago
  I had this issue in the past. I had lowered the texture streaming budget to 'None' in game settings. Game kept stuttering and crashing after that change.
  
  Ideally, your texture streaming budget should be close 80-90% of your GPU memory, otherwise major load goes on on-board graphics in CPU for rendering the game and the game crashes when CPU can't provide enough resources.
  So, keep your texture budget around that range. Let your GPU do the heavy lifting (the only job it was designed for).
  - POF_Wyjakx
    6 years ago
    @OrioStorm My pc crash behind the last updates, but i didnt have any crash report.. Juste my pc freeze..
swingkat1
6 years ago
crash:
{
msvcrt: 000000000002A9E6
EXCEPTION_ACCESS_VIOLATION(write): 0000000000000000
}
cpu: "Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz"
ram: 16 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A81CB
ntdll: 000000000008FD56
ntdll: 00000000000A477F
ntdll: 0000000000004BEF
ntdll: 00000000000A34EE
msvcrt: 000000000002A9E6
sapi_onecore: 000000000011CA8F
sapi_onecore: 000000000011CAC9
sapi_onecore: 000000000003F4D1
sapi_onecore: 000000000015E8C7
sapi_onecore: 0000000000026C30
sapi_onecore: 0000000000026BE4
sapi_onecore: 0000000000026B7B
module@00007FFDC5E70000: 000000000009759D
module@00007FFDC5E70000: 00000000000978CF
module@00007FFDC5E70000: 0000000000097C5C
ntdll: 0000000000048F07
ntdll: 00000000000435BC
ntdll: 0000000000066DCD
KERNEL32: 000000000001D62A
R5Apex: 0000000001241584
R5Apex: 0000000001241520
R5Apex: 00000000004AE602
R5Apex: 0000000001202656
Activation64: 0000000000011050
Activation64: 0000000000008F82
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 0
rbx = 0x00000082BE3AEAE0
rcx = 0xE155989B77750000
rdx = 0
rsp = 0x00000082BE3AEA70
rbp = 0x000001DA1DBBF1D0
rsi = -1 // 0xFFFFFFFF
rdi = 0x000001DA1DB9E510
r8 = 0
r9 = 0x00000082BE3AE080
r10 = 0x00007FFE15B11E94
r11 = 0x00000082BE3AE4B0
r12 = 0x000001DA1DBBF1D0
r13 = 0
r14 = 0x00000082BE3AEAD8
r15 = 0x00007FFDF2394070
rip = 0x00007FFE13BEA9E6
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081
- LIT_Magu
  6 years ago
  crash:
  {
  R5Apex: 00000000002F2DCA
  EXCEPTION_BREAKPOINT: 80000003
  }
  cpu: "Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz"
  ram: 16 // GB
  callstack:
  {
  KERNELBASE: 000000000008667C
  ntdll: 00000000000A81CB
  ntdll: 000000000008FD56
  ntdll: 00000000000A477F
  ntdll: 0000000000004BEF
  ntdll: 00000000000A34EE
  R5Apex: 00000000002F2DCA
  R5Apex: 00000000004C0B56
  R5Apex: 00000000004C0F47
  R5Apex: 00000000004BF767
  R5Apex: 00000000004C1502
  KERNEL32: 0000000000017974
  ntdll: 000000000006A271
  }
  registers:
  {
  rax = 1
  rbx = 0x000000D429357380
  rcx = 0
  rdx = 16
  rsp = 0x000000D43220F8C0
  rbp = 113
  rsi = 0x000001E5936B44C0
  rdi = 1977 // 0x000007B9
  r8 = 0
  r9 = 23077 // 0x00005A25
  r10 = 447828 // 0x0006D554
  r11 = 447828 // 0x0006D554
  r12 = 448215 // 0x0006D6D7
  r13 = 448215 // 0x0006D6D7
  r14 = 1
  r15 = 0x000001E394A45C90
  rip = 0x00007FF6E3DF2DCA
  xmm0 = [ [1.5996961e+14, 0, 0, 0], [0x57117DD4, 0x00000000, 0x00000000, 0x00000000] ]
  xmm1 = [ [7.6176003e+14, 0, 0, 0], [0x582D3445, 0x00000000, 0x00000000, 0x00000000] ]
  xmm2 = [ [5.7619019, 0, 0, 0], [0x40B86180, 0x00000000, 0x00000000, 0x00000000] ]
  xmm3 = [ [9.2172924e+14, 0, 0, 0], [0x585193B4, 0x00000000, 0x00000000, 0x00000000] ]
  xmm4 = [ [4.2994413e+08, 0, 0, 0], [0x4DCD036A, 0x00000000, 0x00000000, 0x00000000] ]
  xmm5 = [ [789.76068, 0, 0, 0], [0x444570AF, 0x00000000, 0x00000000, 0x00000000] ]
  xmm6 = [ [4.2994413e+08, 0, 0, 0], [0x4DCD036A, 0x00000000, 0x00000000, 0x00000000] ]
  xmm7 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
  xmm8 = [ [4284900, 11902500, 23328900, 57608100], [0x4A82C3C8, 0x4B359E24, 0x4BB1FC42, 0x4C5BC1E9] ]
  xmm9 = [ [4.2848998e+08, 3.4028235e+38, 3.4028235e+38, 3.4028235e+38], [0x4DCC51E8, 0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF] ]
  xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm11 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
  xmm12 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
  xmm13 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
  xmm14 = [ [13.8, 0, 0, 0], [0x415CCCCD, 0x00000000, 0x00000000, 0x00000000] ]
  xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  }
  build_id: 1554860081

6 years ago

Since early April I have been receiving a crash alert almost every time I close the game after playing a round or two. It doesn't seem to happen if I do not play a match before exiting. The client does not crash during game play.

crash:
{
	msvcrt: 000000000002A556
	EXCEPTION_ACCESS_VIOLATION(write): 0000000000000000
}
cpu: "Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz"
ram: 32 // GB
callstack:
{
	KERNELBASE: 00000000000EBDC0
	ntdll: 00000000000A3167
	ntdll: 000000000008B5E6
	ntdll: 000000000009F7DD
	ntdll: 000000000000D856
	ntdll: 000000000009E70E
	msvcrt: 000000000002A556
	sapi_onecore: 000000000011517F
	sapi_onecore: 00000000001151B9
	sapi_onecore: 000000000006A0C9
	sapi_onecore: 00000000001467DD
	sapi_onecore: 000000000000D218
	sapi_onecore: 000000000000D1D4
	sapi_onecore: 000000000000D2DB
	module@00007FFBC7DB0000: 000000000009328D
	module@00007FFBC7DB0000: 0000000000093687
	module@00007FFBC7DB0000: 0000000000093A08
	ntdll: 000000000003B583
	ntdll: 0000000000047F85
	ntdll: 0000000000047E48
	KERNEL32: 000000000001CA7A
	R5Apex: 0000000001241584
	R5Apex: 0000000001241520
	R5Apex: 00000000004AE602
	R5Apex: 0000000001202656
	Activation64: 0000000000011050
	Activation64: 0000000000008F82
	KERNEL32: 0000000000014034
	ntdll: 0000000000073691
}
registers:
{
	rax = 0         
	rbx = 0x00000016F81AE9E0
	rcx = 0xCEA2472C09590000
	rdx = 0         
	rsp = 0x00000016F81AE970
	rbp = 0x00000208D2C4BA90
	rsi = -1     // 0xFFFFFFFF
	rdi = 0x00000208D2C3ABC0
	r8  = 0         
	r9  = 0x00000016F81ADF80
	r10 = 0x00007FFBFEA8D0B4
	r11 = 0x00000016F81AE3B0
	r12 = 0x00000208D2C4BA90
	r13 = 0         
	r14 = 0x00000016F81AE9D8
	r15 = 0x00007FFBD735D4C0
	rip = 0x00007FFBFC69A556
	xmm0  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm1  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm2  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm3  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm4  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm5  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm6  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm7  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm8  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm9  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

OrioStorm
6 years ago
@Lakario, that's a crash in Microsoft's C RunTime (msvcrt) called from inside Microsoft's speech API (sapi_onecore). It happens after our code has stopped running. Since the crash is in Microsoft's code called from Microsoft's code after our code stops running, I don't know that we can do anything to fix it.
- Lakario
  6 years ago
  @OrioStorm I have text-to-speech enabled for in-game chat. Is that likely to be related to the issue?

JadedYeti
6 years ago
crash fix please tried everything ?

module@00007FFCEA1C0000: 00000000006C05C8
EXCEPTION_ACCESS_VIOLATION(read): FFFFFFFFFFFFFFFF
}
cpu: "Intel(R) Core(TM) i7-6820HK CPU @ 2.70GHz"
ram: 32 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A81CB
ntdll: 000000000008FD56
ntdll: 00000000000A477F
ntdll: 0000000000004BEF
ntdll: 00000000000A34EE
module@00007FFCEA1C0000: 00000000006C05C8
module@00007FFCEA1C0000: 00000000005CE038
module@00007FFCEA1C0000: 000000000069BD0A
module@00007FFCEA1C0000: 000000000053A553
module@00007FFCEA1C0000: 000000000053A5DF
module@00007FFCEA1C0000: 000000000046F9F1
module@00007FFCEA1C0000: 00000000003BFCCA
module@00007FFCEA1C0000: 00000000001C2F3A
module@00007FFCEA1C0000: 0000000000E2A4B2
module@00007FFCEA1C0000: 0000000000DA705B
module@00007FFCEA1C0000: 000000000037A529
module@00007FFCEA1C0000: 000000000019A8F6
module@00007FFCEA1C0000: 0000000000451D25
module@00007FFCEA1C0000: 00000000004EE5B7
module@00007FFCEA1C0000: 00000000012A066C
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 0x65D95358000001EF
rbx = 0x000001EF65D70CE8
rcx = 2658 // 0x00000A62
rdx = 0x000001EF9D2C9B0C
rsp = 0x000000B00317D520
rbp = 0x00007FFCEA1C0000
rsi = 0
rdi = 0x000001EF9D2C9AB0
r8 = 0
r9 = 0x000001EF65DCF240
r10 = 0x000001EF65D77378
r11 = 0x000000B00317D4A0
r12 = 0
r13 = 0x000001EF65D70CE8
r14 = 0x000001EF65D73B40
r15 = 1
rip = 0x00007FFCEA8805C8
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [-nan, -nan, -nan, -nan], [-1, -1, -1, -1] ]
xmm2 = [ [0, 1.875, 0, 0], [0x00000000, 0x3FF00000, 0x00000000, 0x00000000] ]
xmm3 = [ [-3.6893488e+19, -1.7476948, 0, -0], [0xE0000000, 0xBFDFB477, 0x00000000, 0x80000000] ]
xmm4 = [ [0.19081743, 0, 0, 0], [0x3E4365A5, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [3, 0, 0, 0], [0x40400000, 0x00000000, 0x00000000, 0x00000000] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081
- OrioStorm
  6 years ago
  @JadedYeti, unfortunately, we can't do anything about this crash, since Apex is not crashing. The text shows that some 3rd party DLL is crashing, but somehow Windows isn't able to tell us the name of that DLL. There is no "R5Apex" mentioned anywhere in the report, meaning our code never ran.
  So, this is some 3rd party software that is injecting itself into Apex and bringing Apex down with it when it crashes. Some possible candidates are:
  Drivers (usually for your graphics card)
  In-game overlays
  Speech communication utilities
  ???
  Sorry I can't give you any more information.
  - valkyrie743
    6 years ago
    this seems odd but i have a overclocked 5820K and never had a crash with apex. maybe it could be effecting only some generations of intel chips? 5820k is haswell E. are other haswell chips having this issue?
Floormatiotv
6 years ago
Game keeps crashing after its loaded into game right before jump is about to begin. I have a 2700x, x470 gaming plus mobo, evga 2070 ultra. Keeps saying it runs out of vram from time to time as well. I have 8 gig vram and i have the graphics pretty low. Everything is basically on the lowest setting possible. Origin overlay is disabled for this game, along with gforce experience is disabled!
apex_crash.txt2 KB

TheImmortalEnt

6 years ago

Windows Event Logger

Log Name:      Application
Source:        Application Error
Date:          5/22/2019 3:13:59 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Owner-PC
Description:
Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ff69ba43b77
Faulting process id: 0x453c
Faulting application start time: 0x01d510cfada52716
Faulting application path: bad_module_info
Faulting module path: unknown
Report Id: 709fee47-4311-4dc7-b9b0-cfa7091b2698
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-05-22T19:13:59.513424600Z" />
    <EventRecordID>973</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Owner-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>bad_module_info</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>00007ff69ba43b77</Data>
    <Data>453c</Data>
    <Data>01d510cfada52716</Data>
    <Data>bad_module_info</Data>
    <Data>unknown</Data>
    <Data>709fee47-4311-4dc7-b9b0-cfa7091b2698</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Apex Crash log

crash:
{
	module@00007FFBAE7A0000: 0000000000331F54
	EXCEPTION_ACCESS_VIOLATION(write): FFFFFFFFFFFFFFDF
}
cpu: "       Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
ram: 16 // GB
callstack:
{
	KERNELBASE: 000000000008667C
	ntdll: 00000000000A81CB
	ntdll: 000000000008FD56
	ntdll: 00000000000A477F
	ntdll: 0000000000004BEF
	ntdll: 00000000000A34EE
	module@00007FFBAE7A0000: 0000000000331F54
	module@00007FFBAE7A0000: 00000000001994D4
	module@00007FFBAE7A0000: 000000000019A947
	module@00007FFBAE7A0000: 0000000000451D25
	module@00007FFBAE7A0000: 00000000004EE5B7
	module@00007FFBAE7A0000: 00000000012A066C
	KERNEL32: 0000000000017974
	ntdll: 000000000006A271
}
registers:
{
	rax = 0         
	rbx = 0         
	rcx = 0x09A16EF8648B0000
	rdx = 0x0000004C3CF7E760
	rsp = 0x0000004C3CF7ED50
	rbp = 0x0000004C3CF7EE01
	rsi = 0x0000018F999C5640
	rdi = 56        
	r8  = 0x0000018EFFBE94A0
	r9  = 84        
	r10 = 0x0000018EFFBE4030
	r11 = 0         
	r12 = 0x0000018F8AF01F20
	r13 = 0x000001906616A030
	r14 = 0         
	r15 = 0x00000190661645A0
	rip = 0x00007FFBAEAD1F54
	xmm0  = [ [1.4012985e-45, 0, 6.417947e-43, 1.9999938], [0x00000001, 0x00000000, 0x000001CA, 0x3FFFFFCC] ]
	xmm1  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm2  = [ [1.4012985e-45, 0, 1.4012985e-45, 0], [1, 0, 1, 0] ]
	xmm3  = [ [1.4012985e-45, 0, 0, 1.4012985e-45], [1, 0, 0, 1] ]
	xmm4  = [ [0, 1.4012985e-45, 0, 1.4012985e-45], [0, 1, 0, 1] ]
	xmm5  = [ [0, 0, 1.4012985e-45, 0], [0, 0, 1, 0] ]
	xmm6  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm7  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm8  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm9  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

I have my cpu overclocked to 4.5 ghz and GPU OCed as well.

apex_crash.txt2 KB

ApexWindowsEventLog.txt2 KB

OrioStorm
6 years ago
@TheImmortalEnt, unfortunately, even with all that info, Windows still doesn't pinpoint the offending DLL, so I can't say for sure what is causing that crash. I would guess the graphics driver first, but it could be any other module that's loaded with Apex that creates its own thread.

Maca356
6 years ago
crash:
{
msvcrt: 000000000002A556
EXCEPTION_ACCESS_VIOLATION(write): 0000000000000000
}
cpu: "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz"
ram: 8 // GB
callstack:
{
KERNELBASE: 00000000000EBDC0
ntdll: 00000000000A3167
ntdll: 000000000008B5E6
ntdll: 000000000009F7DD
ntdll: 000000000000D856
ntdll: 000000000009E70E
msvcrt: 000000000002A556
sapi_onecore: 000000000011517F
sapi_onecore: 00000000001151B9
sapi_onecore: 000000000006A0C9
sapi_onecore: 00000000001467DD
sapi_onecore: 000000000000D218
sapi_onecore: 000000000000D1D4
sapi_onecore: 000000000000D2DB
module@00007FFD21560000: 000000000009328D
module@00007FFD21560000: 0000000000093687
module@00007FFD21560000: 0000000000093A08
ntdll: 000000000003B583
ntdll: 0000000000047F85
ntdll: 0000000000047E48
KERNEL32: 000000000001CA7A
R5Apex: 0000000001245764
R5Apex: 0000000001245700
R5Apex: 00000000004B0BE2
R5Apex: 0000000001206836
Activation64: 0000000000011050
Activation64: 0000000000008F82
KERNEL32: 0000000000014034
ntdll: 0000000000073691
}
registers:
{
rax = 0
rbx = 0x000000D677BAE9D0
rcx = 0x9A5A206229600000
rdx = 0
rsp = 0x000000D677BAE960
rbp = 0x0000026FDCCD9870
rsi = -1 // 0xFFFFFFFF
rdi = 0x0000026FDCCBADE0
r8 = 0
r9 = 0x000000D677BADF70
r10 = 0x00007FFD4E78D0B4
r11 = 0x000000D677BAE3A0
r12 = 0x0000026FDCCD9870
r13 = 0
r14 = 0x000000D677BAE9C8
r15 = 0x00007FFD33D5D4C0
rip = 0x00007FFD4E21A556
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1557879477
- OrioStorm
  6 years ago
  @Maca356, thanks for the crash info. That's a known issue where Microsoft's text-to-speech stuff crashes on exit. We have an engineer looking into whether we can do anything to avoid this.
Octopushy
6 years ago
Thought it had cleared up after last patch, but crashing while exiting started happening again today. Crash.txt included.
apex_crash.txt2 KB
- OrioStorm
  6 years ago
  @Octopushy we have a potential fix for this crash working its way through our normal release pipeline, but it isn't live yet. It is related to text-to-speech.
acidhax
6 years ago
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 2080ti
Enter RAM memory size in GB 20
What is your gamertag/PSN ID/EA Account name? acidhax
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Click to load game screen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loading the game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Many
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game exits
What should be happening instead? Game loads
Steps: How can we find the bug ourselves? ?
‌
crash:
{
R5Apex: 0000000001224987
EXCEPTION_ACCESS_VIOLATION(read): FFFFFFFFFFFFFFFF
}
cpu: "Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz"
ram: 20 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A81CB
ntdll: 000000000008FD56
ntdll: 00000000000A477F
ntdll: 0000000000004BEF
ntdll: 00000000000A34EE
R5Apex: 0000000001224987
R5Apex: 00000000002298BB
R5Apex: 00000000004A038A
R5Apex: 00000000004C3136
R5Apex: 00000000004C3527
R5Apex: 00000000004C1D47
R5Apex: 00000000004C3AE2
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 0x00000288BC8F0010
rbx = 0x000002885D165538
rcx = 0x1549E163
rdx = 0xE3C5107555A93134
rsp = 0x000000FC0AE0FBD8
rbp = 0
rsi = 0xE3C512FE12383144
rdi = 0x00000288BC8F0010
r8 = 0x1549E163
r9 = 0x00000288BC8F0000
r10 = 0xE3C512FE12383144
r11 = 0x88B740C0760AF8BE
r12 = 2
r13 = 0
r14 = 0xE3C512FE12383144
r15 = 0x001FFC90
rip = 0x00007FF7A0BE4987
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1557879477
0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1557879477
- acidhax
  6 years ago
  Also getting this crash at times
  - OrioStorm
    6 years ago
    @acidhax, I found I could right click on your image and view it in a new tab so that it was large enough I could read it =).
    That error is something that should only be caused by a corrupted data file. The fix would be to reinstall / repair the game. I'm honestly not sure what options Origin has for this.
- OrioStorm
  6 years ago
  @acidhax that's an odd crash. It looks like it's in code that shouldn't run in a retail game, and it looks like it's using invalid data.
  At this point, my best guess is that you have a corrupted data file, and that reinstalling or repairing should fix it.
  However, I think even then the game still shouldn't run this code. Do you have any non-standard command line options on your Apex shortcut?
APEX_test_bot_1
6 years ago
same error
apex_crash.txt2 KB
- wutterke
  6 years ago
  same here crash:
  {
  wdmaud: 0000000000005896
  EXCEPTION_ACCESS_VIOLATION(read): FFFFFFFFFFFFFFFF
  }
  cpu: "Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz"
  ram: 16 // GB
  callstack:
  {
  KERNELBASE: 00000000000FF91A
  ntdll: 00000000000A4AB2
  ntdll: 000000000008C676
  ntdll: 00000000000A119F
  ntdll: 000000000006A229
  ntdll: 000000000009FE0E
  wdmaud: 0000000000005896
  wdmaud: 00000000000055E4
  KERNEL32: 0000000000017BD4
  ntdll: 000000000006CE71
  }
  registers:
  {
  rax = 1
  rbx = 0x000001C4D9FC59E0
  rcx = 0x000001C39E4E4E60
  rdx = 0x000001C3DE920000
  rsp = 0x00000032D90BFA20
  rbp = 0
  rsi = 1
  rdi = 0x000001C39E4E4E00
  r8 = 0x000001C3DE8E2280
  r9 = 1
  r10 = 32768 // 0x00008000
  r11 = 0x00000032D90BF9B0
  r12 = 0
  r13 = 0
  r14 = 0x00000032D0C07838
  r15 = 1
  rip = 0x00007FFCD9375896
  xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  }
  build_id: 1557879477
  apex_crash.txt2 KB
  - OrioStorm
    6 years ago
    @wutterke those crashes are in "wdmaud", which appears to be "Windows Driver Model AUDio" from an internet search. So it looks like it's sound related. Unfortunately, I can't narrow it down much more than that. Hopefully updating your audio drivers will fix it!
- zaxus99
  6 years ago
  
  @OrioStorm Hi again, after reinstalling crahes stopped but now, I`ve got weird image problem... I have around 120FPS but it feels like 15FPs, it`s laggy and drops frames for no reason...
  Down below my last post:
  "
  Hi,
  I`ve searched though this thread but my crash code weren`t here. I will copy it down here. My CPU and GPu aren`t overclocked.
  I`ve played for like a month, and crashes started appearing yesterday. 2 weeks ago i switched from Asus R9 380 to Zotac gtx 1070ti mini. 3-4 days ago I`ve updated my Bios.
  Motherboard Msi x370 Gaming Plus
  crash:
  {
  d3d11: 0000000000185C8E
  EXCEPTION_ACCESS_VIOLATION(read): FFFFFFFFFFFFFFFF
  }
  cpu: "AMD Ryzen 7 1700X Eight-Core Processor "
  ram: 32 // GB
  callstack:
  {
  KERNELBASE: 00000000000EBDD0
  ntdll: 00000000000A3167
  ntdll: 000000000008B5E6
  ntdll: 000000000009F7DD
  ntdll: 000000000000D856
  ntdll: 000000000009E70E
  d3d11: 0000000000185C8E
  R5Apex: 000000000046F135
  R5Apex: 0000000000431A03
  R5Apex: 00000000004B6D63
  R5Apex: 00000000004B6E8C
  R5Apex: 00000000004BEE80
  R5Apex: 000000000044008F
  R5Apex: 00000000004C84BD
  KERNEL32: 0000000000014034
  ntdll: 0000000000073691
  }
  registers:
  {
  rax = 0x000001E7C8BE5720
  rbx = 0
  rcx = 0
  rdx = 0
  rsp = 0x000000619AF38A40
  rbp = 0
  rsi = 0
  rdi = 0x000001E6975332C0
  r8 = 2
  r9 = 0x000000619AF38BB0
  r10 = 65535 // 0x0000FFFF
  r11 = 1
  r12 = 0x000001E6975332C0
  r13 = 0x000001E7C8BE5878
  r14 = 0
  r15 = 2
  rip = 0x00007FFA4D605C8E
  xmm0 = [ [-nan, -nan, -nan, -nan], [-1, -1, -1, -1] ]
  xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm6 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
  xmm7 = [ [0.077399381, 0, 0, 0], [0x3D9E8391, 0x00000000, 0x00000000, 0x00000000] ]
  xmm8 = [ [0.055, 0, 0, 0], [0x3D6147AE, 0x00000000, 0x00000000, 0x00000000] ]
  xmm9 = [ [0.94786733, 0, 0, 0], [0x3F72A76F, 0x00000000, 0x00000000, 0x00000000] ]
  xmm10 = [ [0.2, 0, 0, 0], [0x3E4CCCCD, 0x00000000, 0x00000000, 0x00000000] ]
  xmm11 = [ [0.040449999, 0, 0, 0], [0x3D25AEE6, 0x00000000, 0x00000000, 0x00000000] ]
  xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
  }
  build_id: 1554860081
  "
  - OrioStorm
    6 years ago
    @zaxus99 I don't know for sure what's going on with your machine, but I have experienced high framerate feeling like low framerate in many games. I believe that is caused by unstable frame times. Let's talk about 100 FPS, since that makes the numbers easy. For 100 FPS, you average 10 ms per frame. Ideally, each frame takes 10 ms. But if one frame takes 20 ms, and the next 2 frames take 5 ms, then you also average 10 ms per frame, and you show a solid 100 FPS.
    However, from the game's perspective, it predicted that one frame would take 5 ms to show up, but it really took 20 ms to show up. That feels like a slow frame, since you see it way later than expected. Then, the game predicts a frame should take 20 ms to show up, but it takes only 5. That feels like a super fast frame, since it shows up way earlier than expected. So, even though you're getting 100 fps, you have a really slow frame followed by a really fast frame, which feels super choppy.
    If this is basically what's going on, capping your framerate should help the game feel smoother. In our example again, if you capped your FPS at 50, the game would feel buttery smooth with every frame taking exactly 20 ms. In your case, even capping it at 100 FPS instead of 120 FPS may get rid of the jolts that make it feel choppy.
    Now, I really don't know what would be causing your framerate to fluctuate like this. One cause could be other programs running on your PC that periodically take CPU cycles away from Apex. There are some spikes in how much work Apex does each frame, but it shouldn't be so bad as to cause the behavior you're seeing, and we haven't noticed the problem in our own testing.
    So, unfortunately, you're going to have to do your own experimentation to see what's causing your framerate to feel choppy. If you figure anything out, I'd love to know, so we can maybe use that info to make the game feel better for everybody.
- OrioStorm
  6 years ago
  @APEX_test_bot_1, that's a crash in an unknown DLL that created its own thread. The most likely culprit is the video card driver, but it could literally be any third party code running inside Apex that creates its own thread. Unfortunately, Windows didn't tell us the name of the DLL, so I can't tell you exactly what it is.
  - APEX_test_bot_1
    6 years ago
    Yes, I noticed that the Nvidia Geforce Experience interferes with the operation of the game .. I disabled the auto-optimization of the game in the driver settings - as long as there are no flights, everything is fine ...

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Apex Legends Crash no error - PC (apex_crash.txt)

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