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digongdantesxii's avatar
digongdantesxii
Seasoned Newcomer
27 days ago

Forgot EA ID

I have been playing Apex thru my steam for a long time and took a break for a month, after relogging in I was asked to register my EA account and as I was logging in my account under the email address [edit: email address removed] I was prompted that there was no EA under my email.

After reaching out to EA support they were only able to link my brother's account because we are sharing pc but we use a different email.

Would like to get assistance on checking the previous EA ID linked to the email address [edit: email address removed].

7 Replies

  • See this EA account is for my brother and is currently linked to my email address. I need to check MY EA ID which was linked to this email address before

  • Midnight9746's avatar
    Midnight9746
    Hero+
    26 days ago

    digongdantesxii​ It sounds like your EA ID might be linked to a different email address, (have you used any other email address?)

    If it was the same email, that sadly isn't something that can be helped with on the forums as you would need to contact EA Support about it, (and hopefully when you contact them again, you are able to get someone who can help you).

  • digongdantesxii's avatar
    digongdantesxii
    Seasoned Newcomer
    25 days ago

    My account has been linked to hacking before and I'm afraid I have been hacked again. I tried reaching EA support to assist me but since I  have moved my brother's account to my email address and say that the account under my email address has also been hacked and moved to a different email address then what do I do? If only there was a way for EA to assist me with atleast checking the EA ID under my email address. I have proof under my statement of account to prove that I am the owner of the EA account.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    25 days ago

    Sorry to say digongdantesxii​ but we are not able to assist with any account related issues on the forums.

    We cannot verify account ownership with you on here and as such cannot discuss the account.

    If our live support team has advised you that there is nothing more that they can do then we would not be able to change this.

    It sounds like there may have been multiple EA accounts linked to one and one was unlinked meaning that it cannot be linked to another. 

    Darko