@Anonymous
I know these are quite basic troubleshoot solutions but who knows, it might help you.
Repair Easy Anti Cheat service [open up ''My computer'' and navigate to Local Disk(c) -> Program Files(x86) -> Origin Games -> Apex -> EasyAntiCheat -- Now click on EasyAntiCheat_Setup and then press yes]
Repair Apex Legends [Repair the game in Origin. Within the Origin client right-click on Apex Legends and select “repair.”]
Delete Origin cache
Updating Graphics drivers
Fix corrupt system files [Run CMD as Admin and type '' sfc/ scannow '' and let the scan finish]
FPS locking [Have you tried locking your FPS by going into Apex Legends launch options and typing ''+fps_max 75'' or ''+fps_max 100''
r5apex.exe [
Turn off overlays [Disable any overlays like Origin overlay, Nividia overlay, Overwolf ect.]
Ingame settings [Try lowering the graphical settings within your in-game settings menu. You can try setting everything to low, and have anything optional disabled, then if you do see increased stability, you can enable things little by little until you find where your issue lies]
Overclocking [Disable any overclocking that you have on your CPU and GPU, even “factory” overclocks]
Disable full-screen optimization for Apex Legends
Change EasyAntiCheat.exe priority to Low [Start the game>Open Task Manager (Ctrl+Alt+Delete)> go to Details and find EasyAntiCheat.exe>Right click to change priority to Low. This process may need to be repeated every time you launch the game]
Z270-GAMING-M5 If this is your motherboard, you could update the chipset through this link. Not BIOS
Also make sure you're running the latest version of origin. If any of the suggestions didn't improve stability, just revert the changes. If any of the suggestions fixed the problem, let me know. Good luck!
Repair Easy Anti Cheat service
I will do this.
Repair Apex Legends
I have done that multiple times already.
Delete Origin cache
I will do this but I have just recently installed Origin (maybe it is caused by Beta version).
Updating Graphics drivers
I have the latest one.
Fix corrupt system files
I will run this.
FPS locking
I have it locked to 72fps.
Turn off overlays
I have everything disabled except Nvidia Shadowplay - which I use.
Ingame settings
I have everything on lowest possible settings.
Overclocking
I have stable clocks (OC but tested for many hours) it is possible that it is a cause but I won't downclock my cpu just for one game.
Disable full-screen optimization for Apex Legends
I have already done that.
Change EasyAntiCheat.exe priority to Low
This seems like strange workaround, also I don't want to do this each time I start a game.
M5 Gaming bios
I have already got latest version since it came out.
Thanks for these suggestions !
For me it was toggling Shadowplay for Nvidia cards. Turning it off, running the game, restarting, turning it on, then starting the game again confirmed the issue and resolved it. This was after I had tried the following:
My game would Crash To Desktop as soon as the intro movie played and the first loading icon displayed in the bottom right, so I couldn't test out other things like toning down Texture Streaming settings (probably could have done it through my GPU control panel though). Only thought about trying to disable Shadowplay from user @Anonymous's reply. Hope this manages to help someone when they stumble upon this thread.
Could you please help me with my errors. Have been crashing almost every game since the update. Here is the last error log I received, thanks.
crash:
{
ui🖥️: 000000000007E6AF
EXCEPTION_PRIV_INSTRUCTION: C0000096
}
cpu: "AMD Ryzen 7 1700 Eight-Core Processor "
ram: 16 // GB
callstack:
{
KERNELBASE: 00000000000EBF30
ntdll: 00000000000A3167
ntdll: 000000000008B5E6
ntdll: 000000000009F7DD
ntdll: 000000000000D856
ntdll: 000000000009E70E
ui🖥️: 000000000007E6AF
R5Apex: 00000000002FBB50
R5Apex: 00000000002FC728
R5Apex: 0000000000456666
R5Apex: 0000000000456A57
R5Apex: 00000000004552E7
R5Apex: 0000000000457012
KERNEL32: 0000000000014034
ntdll: 0000000000073691
}
registers:
{
rax = 0x0000019BBC8339E8
rbx = 120
rcx = 0x0000019BCF15D810
rdx = 0x00007FFEDD2E7620
rsp = 0x00000051F735D110
rbp = 0x00000051F735D210
rsi = 0x00007FF76E607DA0
rdi = 0x0000019BCF15D870
r8 = 0x0000019BBC8339D8
r9 = 0x00000051F735D0E0
r10 = 0x0000019BBC8338D8
r11 = 4
r12 = 8
r13 = 0
r14 = 0x0000019BCF15D810
r15 = 0x0000019BF4DC7B20
rip = 0x00007FFEDD1AE6AF
xmm0 = [ [0.49000001, 0, 0, 0], [0x3EFAE148, 0x00000000, 0x00000000, 0x00000000] ]
xmm1 = [ [0.50999999, 0, 0, 0], [0x3F028F5C, 0x00000000, 0x00000000, 0x00000000] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [-0, 0, 0, 0], [0x80000000, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [-1, 0, 0, 0], [0xBF800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm6 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm8 = [ [0.49000001, 0, 0, 0], [0x3EFAE148, 0x00000000, 0x00000000, 0x00000000] ]
xmm9 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [1, 1, 0, 0], [0x3F800000, 0x3F800000, 0x00000000, 0x00000000] ]
xmm12 = [ [0.5, 0, 0, 0], [0x3F000000, 0x00000000, 0x00000000, 0x00000000] ]
xmm13 = [ [48, 48, 0, 0], [0x42400000, 0x42400000, 0x00000000, 0x00000000] ]
xmm14 = [ [18, 0, 0, 0], [0x41900000, 0x00000000, 0x00000000, 0x00000000] ]
xmm15 = [ [60, 60, 0, 0], [0x42700000, 0x42700000, 0x00000000, 0x00000000] ]
}
build_id: 1562876448
EA Staff (Retired)@xNo_Ragrets, that's an odd one. The exception is "EXCEPTION_PRIV_INSTRUCTION", which means that a user program tried to execute one of the few instructions that is only allowed to execute for the operating system (as a security measure).
However, the instruction that it complains about isn't a priviledged instruction. In fact, it must have executed that very same instruction a few cycles earlier without any complaints, with nearly the same destination address.
....
00007FFBDEF6E68A movss dword ptr [rdi+00000000000002A8h],xmm0 <--- this nearly identical one worked
00007FFBDEF6E692 call qword ptr [rsi+00000000000000A0h]
00007FFBDEF6E698 movaps xmm1,xmm9
00007FFBDEF6E69C lea rdx,[00007FFBDF0A7620h]
00007FFBDEF6E6A3 mov rcx,r14
00007FFBDEF6E6A6 mulss xmm0,xmm8
00007FFBDEF6E6AB subss xmm1,xmm0
00007FFBDEF6E6AF movss dword ptr [rdi+00000000000002ACh],xmm1 <--- this gave the "priviledged" crash
00007FFBDEF6E6B7 call qword ptr [rsi+0000000000000090h]
....
So, the most likely cause of this crash is that your CPU malfunctioned, which is usually caused by overclocking or overheating.
Community Manager
