Apex Legends crash
Apex legends would crash every time with error 0xc0000001d at 0x4012ab15
Forum Discussion
Hey There,
Been enjoying the game so far alot but as per a few other posts I am getting random crashes which cause the game to completely freeze to a black screen, I am able to open task manager and see that I get the below error and it is always the same.
I have included my DxDiag report as an attachment as well.
I thought this maybe card or driver related so I tried updating the Nvidia drivers but no luck and I just done a complete format of my PC and still no luck sadly.
My name is Manuel Guzman and I am part of the NVIDIA Customer Care team. Unfortunately I was not able to reproduce this issue on my home system (GeForce RTX 2080). FWIW, I was running the game with max graphics settings. I will need more information so that I can file a bug and ask our software team look into this. Users seeing DXGI_ERROR_DEVICE_HUNG error while playing Apex Legends, please answer the following:
1) How long does it take for error to appear ( how many rounds of gameplay)?
2) Can you email me screenshots of your in game graphics settings used?
3) Either fill out the driverfeedback form below or send me the MSINFO32 file from your PC as described in the following FAQ:
NVIDIA Display Driver Feedback Form:
http://surveys.nvidia.com/index.jsp?pi=6e7ea6bb4a02641fa8f07694a40f8ac6
Microsoft System Information FAQ:
https://nvidia.custhelp.com/app/answers/detail/a_id/2507/
4) What monitor(s) are you running and what resolution are you playing the game at?
Please send me the information above to [edit: email address removed]. Thank you.
EDIT: Unfortunately the forums here deletes the email address. If you Tweet/DM me I can provide you with the email address or you can fill out the driver feedback and I will get back to you.
Also for more advanced users, if you have minidump or full kernel dump files that you can share, that would be very helpful as well.
Regards,
Manuel Guzman
Hi Manuel,
Thanks for the reply. Soon as I am home from work I will get all this done for you.
Cheers
Glacious
here is my dxdiag for me it happens maybe 5 mins in
- hey same issue I just posted my dxdiag so please look into this for us
I have been receiving a similar error except it says device removed not hung and it freezes my game randomly every game or every other game
@Glacious wrote:Hi Manuel,
Thanks for the reply. Soon as I am home from work I will get all this done for you.
Cheers
Glacious
We were able to reproduce the crash so the next step is for our software team to look into this and see if they can determine the root cause. Thanks to those who reached out to me with additional information to help secure a repro.
Regards,
Manuel
NVIDIA Customer Care
- Thanks Manuel
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