Forum Discussion

3 years ago

Apex legends crashes as soon as i get into the lobby

I have tried everything respawn and Playstation support told me to do and nothing works, is there a way respawn can fix my account directly? My apex account does not work on my ps5 and ps4 because as...

Luro2377

3 years ago

Still not working i have tried everything support told me to do, I even change my Playstation for a new one but my Apex account still crashing at the lobby and only my apex account. Is there a way that respawn can check my account personally to make it work?

EA_Illium

EA Staff (Retired)

3 years ago

Hi @Luro2377 To confirm you are using your account on a different PS4 and still see crashing in the lobby? Do you have anything connected to the USB ports or do you change Audio devices when getting in the game?

Luro2377
3 years ago
Yes! Im using my account on a different ps4 and i tried on a ps5 too but still not working, and i don't have any usb or sound devices connected.
- EA_Illium
  EA Staff (Retired)
  3 years ago
  Hi @Luro2377 To confirm are you able to get into the lobby long enough to change skins back to their default and check if the game continues to crash? If so can we try to Enter Safe Mode and Rebuild your PS database?
  - Luro2377
    3 years ago
    I can't change skins back to default, it crashes to fast, would Enter safe mode and Rebuild the PS database would work? Because i have tried to play on my account on 3 different consoles and still crashes.