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octopusteaparty's avatar
octopusteaparty
4 years ago

Apex Legends Crashing After Xbox Series X Upgrade

After doing the upgrade for apex on the Xbox Series X my game has been crashing numerous times, making the game essentially unplayable. It will sometimes crash on the title screen when I go to log in...
EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
4 years ago

@octopusteaparty  Could you try to power cycle the console and see if that helps. 

 

How to power cycle: 

  1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.
  3. Important Make sure that you wait at least 10 seconds. This step resets the power supply.
  4. Plug the console power cable back in.
  5. Press the Xbox button on your console to turn it on.

Thanks!

 

/Atic 

AlonsoChiquillo's avatar
AlonsoChiquillo
4 years ago

Hey @EA_Atic

I've also tried running my TV resolution to 1080p just in case it's a strain on the console, but Apex continues to crash. This has never happened before the optimization. I've played cyberpunk 2077 and many other series x optimized games that run fine. No issues till now so I'm not sure what's the deal with my console constantly shutting off when I browse the menu or return to the lobby. I've had a few successful games, but everytime I login to the lobby or finish a game and get sent to the lobby, there's a chance my console will shut off.

    • AlonsoChiquillo's avatar
      AlonsoChiquillo
      4 years ago

      Hey @EA_Atic 

      I've cleared my console of local save files, but I'm not sure how to go about deleting online save files for Apex. Also, I tried getting a game in for prize tracker progress on Arenas and the game crashed at the start of the match. First time this has happened to me and I also got an Abandoned match early penalty. Not sure what's the cause at all. 

      • EA_Atic's avatar
        EA_Atic
        Icon for DICE Team rankDICE Team
        4 years ago

        It would be the same place as local saves. @AlonsoChiquillo 

        How to from Xbox: 

        1. On Home, select My games & apps.
        2. Highlight the game, press the Menu button on your controller, then select Manage game & add-ons.
        3. Select the Saved data box, then choose the item you want to delete.

        /Atic 

    • octopusteaparty's avatar
      octopusteaparty
      4 years ago

      @EA_Atic 
      I’ve already tried this. And every other option provided. And nothing has worked. It definitely seems like some sort of bug fix needs to be put out. 

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