Forum Discussion

SigmaGamingYT18

2 years ago

Solved

Apex legends Crashing/freezing on startup (Please help i cant play)

So since 2 weeks i got a problem with apex legends on my new pc it crashes on start up.

i really dont know what to do anymore and i cant find any working solutions please help me

my specs are rtx4080

i9 13500k

EA_Shepard
2 years ago
@SigmaGamingYT186

Repair/Verify your game based on which client you are launching from

EA App's Cache (Top Left Menu > Help > App Recovery)

EA App - Repair (My Collection > Tile Dots > Repair)

EGS - Repair (Library > Tile dots > Manage > Verify)

Delete Windows Temp Files

First, make sure you close as many programs as you can

Press the Windows key + R, go into the file explorer

Type in %temp%, and hit Enter

Delete everything it allows you to delete

Reboot the PC

39 Replies

SigmaGamingYT18
2 years ago
@pengutam yeah my friend with his 1060gtx can play too and everything works like normal for him.
pengutam
2 years ago
same problem.
i actually had this problem about 3 months ago.
apex launches. i click continue and it crashes. sometimes it doesn't even let me press continue and crashes before that.
i did literally EVERYTHING
restart game
restart PC
verify integrity
windows update
driver update
turns out the driver update broke it
so i rolled back a version.
it worked and i played for a couple months and i never updated my driver since.
now with this new update it doesn't work and i saw a new update for 2/13 so i figured it doesn't work anyways so i updated it.
i just crash before i get into lobby
literally can't play
i have a 4070ti i913700k
at this point i'm thinking it's a hardware/software incompatibility they need to fix
my gf with a 2080 has no problems and never had a problem updates or not
SigmaGamingYT18
2 years ago
@EA_Shepard hello ive done that now and restarted but it remains the same game opens and as soon as i get to the menu where i can press start it freezes or closes/crashes
EA_Shepard
Community Manager
2 years ago
@SigmaGamingYT186

Repair/Verify your game based on which client you are launching from

EA App's Cache (Top Left Menu > Help > App Recovery)

EA App - Repair (My Collection > Tile Dots > Repair)

EGS - Repair (Library > Tile dots > Manage > Verify)

Delete Windows Temp Files

First, make sure you close as many programs as you can

Press the Windows key + R, go into the file explorer

Type in %temp%, and hit Enter

Delete everything it allows you to delete

Reboot the PC
SigmaGamingYT18
2 years ago
@EA_Shepard And yeah ive tried diffrent things like downgrading my driver from my graphics card but nothing worked
SigmaGamingYT18
2 years ago
@EA_Shepard i repaired the game but i can try to clear the cache but idk how i do that
EA_Shepard
Community Manager
2 years ago
@SigmaGamingYT186 Gotcha, have you repaired the game, or cleared cache or anything to see if that works since the update?
SigmaGamingYT18
2 years ago
No ive been getting this since abit now when i first got it in season 19 i fixed it from to steam from ea launcher but since the season 20 update it is back and i cant play again and no i havent been getting any other errors or anticheat errors it just closes or even restarts my whole,bluescreeens it.
EA_Shepard
Community Manager
2 years ago
@SigmaGamingYT186 With the last update that was pushed, since this morning, have you been getting any type of anti-cheat error or other errors when you launch?