Forum Discussion

6 years ago

apex legends fails to start

no matter what i do this game just wont boot. ive tried clean boot, reinstalling origin, reinstalling the game, repairing eac, reinstalling eac, running it in admin, compat mode, installing it in fr...

EA_Kent

Community Manager

6 years ago

Hi @pyr0kid.

When you've got a chance could you post a DxDiag so we can take a look? You can find more details on how to pull one up over at the EA Help website.

Once you have the file please attach it to this thread. Thanks!

/Kent

pyr0kid

6 years ago

here ya go

DxDiag.txt72 KB

EA_Kent
Community Manager
6 years ago
@pyr0kid

Got it, thanks!

Do you have Apex Legends installed on the same storage drive as the Origin client, or are they on separate devices? If they are separate can you try moving them both to the same drive to see if that helps at all? I've seen cases where having them installed on separate drives can lead to some weird issues.

Let me know if that makes a difference at all.

/Kent
- pyr0kid
  6 years ago
  i normally keep games on my second drive because my ssd is rather full, but i have tried installing it on both.
  - EA_Kent
    Community Manager
    6 years ago
    @pyr0kid wrote:
    
    i normally keep games on my second drive because my ssd is rather full, but i have tried installing it on both.
    
    @pyr0kid
    
    Hmm, gotcha. Can you try something else for me? Set up a new Admin user account in Windows and try signing into that user account to launch Apex Legends. Does it start up in that account?
    
    /Kent