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En0bi's avatar
En0bi
4 years ago
Solved

Apex legends false banned

I got banned probably because of the new update of  Logitech G hub software which i used for my headphones color sync, i was just playing yesterday and today i got the  error message saying the clien...
  • EA_Lanna's avatar
    EA_Lanna
    4 years ago

    Hi @En0bi, 

    Ah ok, so the reviewing part takes time. The TOS team handles each appeal on a case-by-case basis, so if they are working through a high case volume an investigation may take some time. Keep an eye on your email, and they will send you a response as soon as possible. 

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
4 years ago

Hi @En0bi, 

Not sure where my earlier reply went. Let's try that again. 

You mentioned trying to submit a case. Did it not send? Can you talk us through what happened? 

- EA_Lanna

En0bi's avatar
En0bi
4 years ago
@EA_Lanna yeah it says submitted with the # of my case

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