Forum Discussion

Anonymous's avatar
Anonymous
5 years ago
Solved

Apex Legends Genesis Stuck On Loading Screen (Worked fine before update).

Apex Legends genesis stuck on loading screen in a repeating loop. Like the Apex Predator icon just loads over and over. AMD Ryzen 5 3600X 6-Core Processor                3.80 GHz 3200 DDR4 32G...
Anonymous's avatar
Anonymous
5 years ago

@Kermes 

I followed this post and got it to load after 30 seconds of loading.

Clear cache to fix problems with your games 

I only did the first part btw the way.

ORIGIN - WINDOWS

  1. If Origin is running, close it by clicking Origin in the menu bar then Exit.
    • Double-check that Origin is fully closed. If it isn’t, you won’t be able to complete all the steps.
    • To double-check, open Task Manager and go to Processes. Make sure that Origin.exe and OriginWebHelperService.exe aren’t there. If they are, end the tasks to close them.
  2. Hold the Windows key + R.
  3. In the command box that opens, type %ProgramData%/Origin then click OK.
    Command box with text inside.
  4. Delete all the files and folders inside it except for LocalContent. Do not delete this folder.

    Origin folder with LocalContent folder highlighted. Do not delete this folder.

    • If you’re on Windows XP, you’ll find the ProgramData folder in C:\Documents and Settings\All Users\Application data\Electronic Arts\
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
5 years ago

Thanks for letting us know what did the trick @Popa2caps!

Does that also help out if you follow all the steps in this article, @Kermes? 

  • viictoorm1's avatar
    viictoorm1
    5 years ago

    I have the same issue, I’m stuck at the black screen with the red logo.

    I tried repairing the game, unistalling and installing again from origin and steam.

    I tried these steps to clear the cache game and nothing works

     
      • Bestudo's avatar
        Bestudo
        5 years ago

        Same here... @EA_Mako can you please confirm you guys are working on this? We've not been able to play the game after the genesis update and i feel like there are way more people with the same issue.

  • ogYiJianMei's avatar
    ogYiJianMei
    5 years ago

    Didn't fix it for me and apparently neither did it for many others, so I wonder why this issue is checked as solved. I tried fixing it by deleting the recommended cache files to no success. If any other possible solutions exist I would be thankful if you let me know.

    • VadersRealFathr's avatar
      VadersRealFathr
      5 years ago

      I think this issue is part of the titan fall hack currently going on. Everything started last week and the culmination of their work is today I believe. EA needs to take better care of their portfolio and actually invest in ALL their games, not just one  (Apex) so that you don't have the entire internet trolling them. Also it would make their community happy; WHO WILL SPEND MORE ON THEIR * IF THEY ARE HAPPY, YOUR COMMUNITY WILL THATS WHO 

      • -OkzYDakzY-'s avatar
        -OkzYDakzY-
        5 years ago

        Issue still remains. Not part of titanfall hack (issue was also there before). Can we please get some update on this? Its clearly a server / apex client problem and not a problem of the host machine, since before the update everything worked fine and nothing changed on my host (and all other games work w/o any flaws).

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,898 PostsLatest Activity: 60 minutes ago