Thanks for letting us know what did the trick @Popa2caps!
Does that also help out if you follow all the steps in this article, @Kermes?
Community ManagerThanks for the additional info @pugmahon22, it's much appreciated.
As you mentioned, it does look like your graphics card technically does not meet the minimum system requirements, though I get you've been able to play regardless up until now.
While running System File Checker hadn't helped out in this case, anyone else still having a black loading screen for extended periods of time may want to give that a try as we've seen it fix things for some other people in this situation.
Steps to perform SFC are on Microsoft's site here.
Just to be clear, this is something that we're still looking into. As it is not affecting everyone, going through some troubleshooting steps and gathering information from those still affected helps us narrow down what's going on here. Thanks for those that have done some troubleshooting and provided the DxDiag info!
Now I may trouble shoot complex issues for a living, I don't on PC. But if a wide base of people are having the issue I would stop seeing what they have going on as the same issue is EA servers. I didn't have this problem until you updated and from reading many topics on this pre this patch and post. It always happens after update, and like myself everyone goes through and makes sure the system they are on is fine. I have done everything any forum has said and more. Maybe its time for EA to step up and look at the common issue that happens in servers after you update. The root of the problem. You can take all the data you want from us all and it will keep pointing at that problem. If you were able to play and then can't its usually not a hardware thing when. I can play many games with higher graphic requirements and more data to load with no issue. This is a issue EA has had more many years with many different games. Garbage servers and a dedicated fan base. Just get at it and fix your end before you come after the people spending hard earned $$ on a game they are unable to enjoy. That's how you lose people.... SMARTEN TEH **** UP. I'll let you fill in the blanks.
Community Manager
