Thanks but as usual it still crashes, and I even repaired the game and restarted my PC. I don't really know how this happened. I was playing perfectly last month (June 29) but the moment a patch was updated (patch 5.1.1 or the June 30, 2020 patch) I no longer can play the game. From then on it always launches fine but the moment it completely loaded the lobby it instantly closes without even leaving an error message, and it's still happening until now (still doing what the video shows above). I haven't touched anything prior to this problem so it's really frustrating. Thank you for the help but please I need more concrete solution or reason as to why this is happening.
A new DXDiag file is below if it helps.
Community ManagerI can definitely understand the frustration. I know that crashes like this are pretty annoying to deal with, especially when there isn't any sort of error message.
I took a look at the new DxDiag you attached, but it doesn't look like Windows captured any new error reports. Can we try a clean reinstall of your NVIDIA drivers to test and see if that helps? If there is a problem with driver data that might help. An easy way to cleanly reinstall the drivers is to download Display Driver Uninstaller (keep in mind, DDU is a third-party program so you would be running it at your own risk). Once it has fully uninstalled the drivers you can then download them again from the NVIDIA website.
If that's something you can try out let me know how it goes. Thanks again !
/Kent
Thank you again for your time but I tried it and the problem is still there. I hope this will be fixed soon. Thank you again
Here's another recent DxDiag below (I'll keep attaching them in my messages until the problem is solved)
Community ManagerThanks for giving that a try as well.
What sort of security software are you running on your PC? I'm wondering if there might be something that's just blocking Apex Legends from running. Have you checked to make sure there's an exception for Origin and Apex Legends in your security programs?
/Kent
I have no security software running because I only have Windows Defender/Firewall but thank you very much. I don't know what happened but after installing an emulator for PlayStation 1 I suddenly was able to play the game. It kinda fixed itself and I really don't know how that is possible except maybe my installing the emulator. Maybe the servers were updated. Thank you very much for your responses and sorry for the inconvenience. I highly appreciate your assurance and for helping me.
(P.S. Here's my DxDiag just in case there might be something here that indicates how my game was fixed)
Community ManagerThat's definitely strange, but I'm glad to hear it's working for you now! Thanks for following up and letting me know. 👍
/Kent
Community Manager
