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Hey @dwalsh27 if the issue was with APEX Legends then I would be seeing many more reports of this. That I am not would mean that this is most likely a system issue.
It's no harm reaching out to Xbox support to see what they can recommend.
Darko
- 6 years ago@EA_Darko Have spoke with Microsoft and tried full reset and had same issue! Now doing a full Factory reset Xbox guru said that if this still persist then it’s definitely not a hardware issue and an issue with account synchronisation on apex which means it is definitely an issue on you end! Said if apex sends me wrong info it will cause it to crash. Says this is extremely rare but does happen from time to time! Would also explain why I have had this issue previously for it then to randomly just fix itself
- 6 years ago
Final step for me now is to reinstall again! Make a new profile. If it’s let’s new profile play but not my original where I have spent all the money then it’s an issue with you guys and I am entitled to full refund he says... hopefully it won’t come to that! Can you help with that if it does?
- 5 years ago
This is 100% an Apex issue, it started in season 5 when they added the rejoin feature I constantly get kicked or have the game crash and get server timeout errors. Man fix your game Apex because it’s broken terribly atm.
- 6 years ago@EA_Darko So after doing a full factory reset and fully wiping hard drive i reinstalled game and it did not let me play on my original profile and also did not let me play on a new profile. Xbox guy assured me if it was an issue with my system it would affect other games to! He guaranteed it will be from the info you send to my Xbox! Is there anyway you can check the info that gets sent to my Xbox?
- 6 years ago
Also when my original account is not signed in it will not let me play from new account as it says I must sign in with profile that purchased the game.... it’s a free game so not sure what’s up there?
- 5 years ago
That’s kind of a load. I play on Xbox, and there’s someone disconnecting and coming back about 1 in 3 games, on my squad alone.
it’s a lot easier to deny a problem exists than to try to fix it!
It started with your new season.
- 5 years ago
There's no crash report because your game just crashes without any messages that it crashed. So much * added to this game but the main problem still getting ignored. Sad game
- 5 years ago
Has to be so many reports before they'll accept that there's a problem with their game. That is just * sad af lmao
- 5 years ago
I am having the exact same issue. I have cleared cache, changed servers, cleared MAC address, created a new profile. NOTHING has worked. IT IS A LARGER PROBLEM
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