Community ManagerHey @dwalsh27 if it was an issue with the game then we would be seeing more reports of this. At the minute it does not appear that this is an issue that many people are facing, I played APEX Legends for a couple of hours last night on Xbox One and saw no issues. As such, and from your description of the issue it would appear to be a system issue and not a game issue. As for why it does not happen with other games, this can happen. On my first Xbox One, I had a similar issue where a loud grinding noise would be heard and then the system would crash. It only occurred when playing a certain game with all other games working fine, I ended up sending the console back to Microsoft who found an issue with the laser even though the game affected was a digital one.
Do you have multiple hard drives connected or have you upgraded your original one?
Darko
I have also had the same problems with the game crashing and freezing intermittently ever since I started playing Apex. I have had no issues with any other games. Recently things have got much worse in that the game crashes even before I have even landed. I have had several live chats with various EA advisors and performed all the recommended fixes but nothing has been able to resolve this issue. I then resorted to ringing the customer helpline. BIG MISTAKE!! After spending an hour on the phone (which cost me a whopping £30) the issue is still not resolved. My case has been escalated and I have been informed that it will be fixed by tomorrow, but I don't have very much confidence that it will. I have read so many posts from other gamers who have the same problem, and YouTube is awash with gamers dissatisfied with this frustrating issue So how can EA say "that the issue is most likely a system issue rather than a game one and if It was an issue with the game then we would be seeing more reports of this". I have only been on this help forum for a few days and there are plenty of people complaining of the same issue. It’s a lot easier to deny a problem exists than to try to fix it! It's not as though EA does not possess the resources to fix this unbelievably frustrating issue. This is totally unacceptable, so come on EA get it fixed.
Community Manager
