Forum Discussion

spotifyskyro's avatar
spotifyskyro
6 years ago

apex legends kills my internet

when ever i play apex legends it will crash my internet on my pc i never had any issue like that before people say they have the problem as well on reddit can you guys fix this please 
markvikingman's avatar
markvikingman
5 years ago

Responding - of having the same issue - PC. Internet connection drops in apex legends, I am wired to the router. Wifi still works on my phone and other users using the same internet. Just made the connection this afternoon as roommates were having a party for new years and they didn't lose connection. Been happening for about 3 weeks now - maybe once or twice a session - most recent connection it dropped multiple times every game.

I have Mediacom 1gb down 50 up. Using either St. Louis or one of the Iowa servers.

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @markvikingman, 

When you've got a chance would you be able to share a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. 


Thanks!

/Kent

  • DoktorSwag1's avatar
    DoktorSwag1
    5 years ago

    Are there any similar diagnostic steps to take on the Ps4 Pro? I'm still having the issue fairly regularly, and it's really frustrating when the game drops out mid fight

  • Chryodem's avatar
    Chryodem
    5 years ago

    Not sure if anyone has found the answer, but from the ISP side, its because apex legends net code isn't closing sessions properly. Not sure why or how but its leaving network sessions open and opening more, the router thinks its under a DoS attack and resets itself. Have been on multiple trouble calls for it. Some fixes I have seen work are updating network card drivers and getting a non isp router that handles the connections better.

  • ZACHWALT3RS's avatar
    ZACHWALT3RS
    4 years ago

    I am on PS4 and ever since the most recent patch Apex makes my whole WiFi malfunction. 

    It normally starts by giving me a code 100 and even when it does not I join into a lobby with friends and it wont register on my screen when I ready up and it will let the friends in my lobby join a game, but wont even attempt to have me join the game. 

    Also after getting on apex it makes all my other WiFi applications/devices malfunction. (Discord mainly). Every time I try I have to reset my router afterwards. 

    I play other online games and this has never been an issue until I tried to start playing Apex again. I have 750mb internet.

    Will have to delete the game until the issue is fixed so it doesn’t mess with my WiFi anymore. 

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