Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? Ellerdeez
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Silverhammer 96, DJMazerBeam
Which Legend were you playing (if applicable)? None
Which Legends were your squad mates using (if applicable)? None
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Updating the game
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 04/03/2019: 13:20 est.
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My entire progress from day one was wiped and I cannot get it back
What should be happening instead? The game should have updated without my account getting wiped
Steps: How can we find the bug ourselves? Contact me and the other people that this happened to and let them know how to get everything back.
I just want my progress back. If it were any other game, I wouldn't be angry, but this is an online battle royale and I've invested too much time in this. I just want my * back, Respawn.
