Hi EA_Mako February 22nd, when I logged into the game on Steam with my EA account, it showed that the password was incorrect. After changing the password and logging in again, the account was associated but I found myself as a level 1 new player in the game. Could you please help me with this issue?
Community ManagerHey RobotWa11E,
If you had logged back into an EA account but your Apex is now showing as a level 1 account, that likely means you've logged into a new EA account.
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to your progress.
In this case it sounds like you may have just logged in with the wrong EA account. You'll need to re-link your Steam to the original EA account where that progress was earned instead. If you have any issues re-linking your accounts please reach out to support so they can help get your platform account back to its original EA account.
The EA account I logged in to is the email I used before <email removed>. After logging in to Steam, when I logged in to EA, I saw that the account was still a new account with the same data as Steam. So I think it's not that I logged in to a new account, but that the data is gone. However, what you said about unbinding the EA account and then rebinding it shows that I can only unbind the Steam account on May 19th. Is there any other way?
Community ManagerHey RobotWa11E,
You'll need to reach out to support with the link above to see what other options may be available.
Community Manager
