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DudePerfect7351's avatar
DudePerfect7351
5 years ago
Solved

Apex legends progress reset due to linking of accounts

Hey I play apex legends and I recently made a new ea account and linked my PSN to that account so I could claim my twitch drops but in doing so, I lost all ingame progress. If the technical support c...
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hi there, @DudePerfect73512.

    Unfortunately, we're not able to restore the content you lost or link the previous account. When you unlink an account, progress and content is lost.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@duckboimcquack 

There is a warning you need to agree to when unlinking accounts. You can also find this posted here.

duckboimcquack's avatar
duckboimcquack
4 years ago

I have literally just told you that the warning never came up. Honestly tho what is the point of taking all of my stuff but not my progress? I now have meaningless levels that only make it harder for me to get my stuff back and i cannot claim any rewards from the pass! I have absolutely no way of getting my stuff back because the email of my old account is gone and i cant even start from scratch.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @duckboimcquack 

    You can try going through the account recovery process to gain access to the account again. To do that, open a case here. As far as not seeing the warning goes, we're not aware of any issues with this but will keep an eye out for other reports.

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