Forum Discussion
Hello there, @gingershaun890.
Could you possibly elaborate a little more on the technological symptoms that happen before, during and after you see this problem occur? I may be able to diagnose the problem for you.
V/R
Abaddon_Nine
- 5 years ago
The game crashes usually at the start of a match for me on the character select screen or right after the match starts just goes straight to the dashboard. Only have had this issue since season 5 and I've been playing from the start every day. I'm on xbox 1x
- EA_Kent5 years ago
Community Manager
Hey @Justin92510.
I'd like to try out some troubleshooting to see if we can help fix the crashes you've been getting.
In some cases this type of crash can actually be related to a connection issue. The connection may be timing out, causing the game to crash. Let's start off with some connection troubleshooting to see how that goes. A good place to start off would be with the basic connectivity steps over at the EA Help website. If you're still having any trouble after that check out the Xbox-specific steps as well.
Let me know how that goes for you once you've had a chance to give it a shot.
Thanks!
/Kent
- 5 years ago
Hello, I understand this chat is dead but I'm giving myself some hope...
I keep getting an error that says something along the lines of; assets\/promo.pak*Date* | Then the game crashes (Always after I enter lobby and can't even get into game)