Forum Discussion

Not applicable

5 years ago

Apex Legends stuck in treasure pack screen

Im on Pc and played a casual duo, where after the game ended I was put in the after action report like normal. I pressed continue on that screen to where the game said I had a treasure pack, the pack...

Ysalia59

Not applicable

5 years ago

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX970
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? Rockafeller
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Caustic
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Autumn Estate
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. End of match
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 09/11/2020 10:00am
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Just finished a game as Caustic, I found a Treasure Pack, and it is stuck on the screen. No matter what i do or how many times i restart the game, i always come back to this screen and can't do anything. See attached screenshot
What should be happening instead? Go back to the lobby and start a new game
Steps: How can we find the bug ourselves? Get a treasure pack maybe?

‌

Just finished a game as Caustic, I found a Treasure Pack, and it is stuck on the screen. No matter what i do or how many times i restart the game, i always come back to this screen and can't do anything. See attached screenshot

Sting-Hooks
Not applicable
5 years ago
@Ysalia59 wrote:
Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX970
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? Rockafeller
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Caustic
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Autumn Estate
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. End of match
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 09/11/2020 10:00am
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Just finished a game as Caustic, I found a Treasure Pack, and it is stuck on the screen. No matter what i do or how many times i restart the game, i always come back to this screen and can't do anything. See attached screenshot
What should be happening instead? Go back to the lobby and start a new game
Steps: How can we find the bug ourselves? Get a treasure pack maybe?
‌
Just finished a game as Caustic, I found a Treasure Pack, and it is stuck on the screen. No matter what i do or how many times i restart the game, i always come back to this screen and can't do anything. See attached screenshot

Same issue here on PS4. Please help!!
- Spasmagic
  Not applicable
  5 years ago
  Facing the same issue. I can't believe that neither restarting the game, reinstalling the game or verying the files work. Such a crafty bug!
  
  Crossing my fingers it will be dealt with soon!
  - MikaMulperi
    Not applicable
    5 years ago
    Click the Continue button on bottom and at the same time spam Esc on your keyboard. Do it as many times as needed to get the EXIT TO DESKTOP button to appear. After you successfully exit with that button and come back, it will work.