Forum Discussion

5 years ago

Apex Legends Stuck

Hello, I seem to be having a unique situation on my end. For about a week, a couple of days after the bloodhound event dropped, my PS4 has been crashing continuously whenever I play Apex. I thought i...

EA_Kent

Community Manager

5 years ago

Hey @10luispf.

It definitely sounds like something was corrupted in the game files. Usually reinstalling will help out with that, but if not there might be something more happening. When you've got the chance could you try rebuilding the database on your PS4 to see if that helps?

First, start up your PS4 in Safe Mode. You should see the option to Rebuild the Database in the Safe Mode menu. Let me know if that helps at all.

/Kent

10luispf
5 years ago
@EA_Kent Tried it, my console even did it by itself at one point after the game crashed.
10luispf
5 years ago
@EA_Kent Should I just send it in to get repaired? I just wanted to see if EA had another solution.
- EA_Kent
  Community Manager
  5 years ago
  @10luispf
  
  Hopefully it wouldn't come to that because I know that can be quite an ordeal.
  
  It might be best to reach out to PlayStation support to see if they have any other recommendations that may help out with this. It's possible that it could be a hardware issue, but they might have some other recommendations on how to handle a situation like this.
  
  /Kent