Forum Discussion

BIGMAL2006

Not applicable

5 years ago

Solved

Apex Legends (Switch) - Game Logic Error

My son just hit Predator level on Apex - ranking 80. The minute this happened the game has stopped him logging on to play more games. Is this just EA’s way of stopping people getting into this level?...

EA_Illium
5 years ago
If you run into further issues you can also post on the forums for community assistance, or reach out to an Advisor:



EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.

Twitter - Select the message icon to get assistance

Facebook - You can select the 'send message' option on the accounts home page

EA_Illium

EA Staff (Retired)

5 years ago

@BIGMAL2006 To confirm can you try restarting the game and selecting a different server to see if this message continues?

BIGMAL2006
Not applicable
5 years ago
yes he tried that, He’s also tried another switch and has the same issue. Complete shutdown and WiFi remote including rebooting router but no joy. Even cleared cache and save data but no joy. Uninstall and reinstalling apex _ no joy.

He’s meant to be signing up for his esports team after been ranked 80 but this is now on hold because of this weird glitch, so that’s months of graft and money spent all for nothing. Sorry just a tad frustrated for him as is his gaming community.
- EA_Illium
  EA Staff (Retired)
  5 years ago
  @BIGMAL2006 To confirm does he get an error message when trying to login, or are you seeing your router equipment rebots when starting the game on the switch?
  - Dark_Anubis_0_o
    Not applicable
    4 years ago
    @EA_Illium I am also on a Switch and I have contacted both EA support and Nintendo I went through all the things they wanted me to check and try. I have multiple people on my switch and they can log in with their Account but I can’t. I also checked if I was banned. I am not banned on Nintendo or EA. I even moved Apex from my SSD card to the switch main memory and I still get the error. The error happens on Apex side not due to the Switch. But EA refers me to Nintendo and Nintendo refers me to EA. My switch is not the problem. The problem is EA and my user. EA is blocking me from logging on even though I am not banned. Does this have anything to do with the Blood hound heirloom skin❓Because I have it and just reached 2nd skin and was working on unlocking 3rd skin.
    
    What happens is :
    1. Click on Apex
    2 Pick user
    3. Logos loads
    4 no pre cache info comes up
    5 ❗️ The software was closed because an error occurred. (No error code given) Then hit OK which finishes closing screen.
    Here’s a link to Reddit showing the pic of the error. ⬇️
    https://www.reddit.com/r/apexlegends/comments/t5tkt2/i_play_apex_on_switch_it_crashes_as_soon_as_it/?utm_source=share&utm_medium=ios_app&utm_name=iossmf
- EA_Illium
  EA Staff (Retired)
  5 years ago
  If you run into further issues you can also post on the forums for community assistance, or reach out to an Advisor:
  
  
  
  EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.
  
  Twitter - Select the message icon to get assistance
  
  Facebook - You can select the 'send message' option on the accounts home page
Dark_Anubis_0_o
Not applicable
4 years ago
It doesn’t give you the option to select a different server because the error happens before this option occurs.