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Fox4ngle's avatar
Fox4ngle
Rising Newcomer
2 days ago

Error when playing Apex Legends ranked mode

Good evening, EA. I’m writing to report an error I’m experiencing with Apex. The game closes automatically whenever I try to enter a competitive match; sometimes, it even freezes right after launching, and then shuts down after about two seconds. I’d like to know if the issue is with my account, or if it’s a problem on EA’s end or within Apex itself. Thank you very much for your time and attention.

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Hi there, 

    Could you please let us know which platform you play Apex Legends on, and which troubleshooting steps you have already tried so far?

    We are asking because crashes and freezing can have different causes depending on the platform, device, game files, connection, or account setup. Knowing what you play on and what you have already tried helps us avoid repeating steps and gives us a better idea of what to suggest next.

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