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Aliwhite2002's avatar
Aliwhite2002
7 years ago

Apex Legends Xbox One: Game Keeps Crashing Mid-Game Without Error Message

For the past 3-4 days my game keeps crashing half way through a game, it’s not just once or twice a day it’s every game. I’ve spoken twice with EA Help but it has not been fixed.
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
7 years ago

Sorry to see that you are having issues guys.

Have you done any troubleshooting steps yourself to try and fix the issue? 

In a situation such as this, the first thing to do is ensure that your console and game are fully up to date.

If that makes no difference then clearing the cache and powercycling your console is next.


You can do this easily enough by following the steps below:

  1. Press and hold the power button on the front of the Xbox until it turns off completely.
  2. Unplug the power cable from your console and then press and hold the power button on the Xbox a number of times to clear the cache.
  3. Plug your power cable back in and turn your Xbox back on.

Let me know how you get on.


Darko

armydeathdealer's avatar
armydeathdealer
6 years ago

Done all of the above. Switched servers also. Bought battle pass and since then the game has done nothing but crash 90% of the time. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @armydeathdealer. 

    Does it seem like it's crashing at a certain point in the game, or is it just random? Have you been able to try any sort of troubleshooting since it started happening? 

    /Kent

    • russel14burbank's avatar
      russel14burbank
      6 years ago
      @EA_Kent I've started having these problems since the new update. Refreshed cache on console, uninstalled and reinstalled it, you name it I've tried it, I can play on training mode no problems at all, however, the moment I jump into. A game it freezes.. When I land it freezes, then plays then the ring count begins and the game freezes again. Usually bang on 2.55 on the countdown. Could this be a bug from the new patch?
      • HDGxHixTek17's avatar
        HDGxHixTek17
        6 years ago

        I've done everything I can do to troubleshoot to stop Apex from crashing Mid Game, Early Game, Late Game, It just crashes randomly. I've cleared the MAC Address. Deleted any local saved data for Apex. Reinstalled the game, power cycled you name it I've done it. Why is my game crashing! and to top it OFF ITS NOT JUST HAPPENING ON MY XBOX ITS HAPPENING ON MY SONS TOO. WE PLAY IN THE SAME ROOM NEXT TO EACHOTHER AND THE GAME CRASHES AT THE SAME TIME ON TWO DIFFERENT CONSOLES!!! WHAT IS GOING ON. I've checked my router. Opened ports if i needed to. Please HELP!!!

    • lucidscorpio's avatar
      lucidscorpio
      5 years ago

      mine just started last week and it crashes every game its never done this before ive done all the above to even cleaning my console and still it proves not to be useful 

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