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VeryTrueMondSly's avatar
VeryTrueMondSly
7 years ago
Solved

Apex Packs Disappeared

Hey, Im a lvl 24 Wraith main, and I was saving packs. Already went through EA live support and was told there was nothing I (or they) could do. I play PS4, my name is VeryTrueMondSly, and I had logg...
  • EA_David's avatar
    EA_David
    7 years ago

    @VeryTrueMondSly  Hi! I can see a bunch of packs opened in a short period recently, and it looks like the items on your account match up with with the number of boxes you would have earned by now. 

    I don't know your situation, but perhaps a friend or family member opened the boxes when you weren't looking?

    I'll chase on my end to see if there's any way the packs could have been automatically opened, but it sounds unlikely. 

    In any case, if you check your inventory you should have some new items, as well as some crafting materials. 

EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
7 years ago

@VeryTrueMondSly  Hi! I can see a bunch of packs opened in a short period recently, and it looks like the items on your account match up with with the number of boxes you would have earned by now. 

I don't know your situation, but perhaps a friend or family member opened the boxes when you weren't looking?

I'll chase on my end to see if there's any way the packs could have been automatically opened, but it sounds unlikely. 

In any case, if you check your inventory you should have some new items, as well as some crafting materials. 

VeryTrueMondSly's avatar
VeryTrueMondSly
7 years ago

After the update today I jumped on and I counted all my unlocks and got 57 items (I can give you a full list if nessesary) Im lvl 24 right now, and it comes to 19 Packs (maybe more since I have the Crafting Materials, and I remember those may come in packs as well. 

It looks like everything does check out, like you said, but I really, honestly dont recall opening them. Like I said in OP, they vanished after a match, so it looks like there really IS a bug that may have opened them and given me the items without notification/new blips. 

But I thank you for the help in trying to get to the bottom of this. If only after all this ruckus I couldve gotten a Wraith skin, haha. 

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