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solosoldie942's avatar
4 years ago
Solved

Apex ranked lagg out

I contacted ea games about lagging out and getting an abandoned game penalty on top of -72 rp which keeps happening to me over and over again, it comes up with code net which is a server sided issue after contacting ea (ajay) runs through all the troubleshooting stuff which I get it's probably protocol but code net is a server sided issue nothing I do will fix that, so I'm being kicked by ea then punished for it with a ban and negative, anyway back to the point after contacting ea the issue becomes worse as if I'm being targeted for it cause they are pissed or something do your job put out a hot fix 

  • Hi there, @solosoldie942.

    We really need to go through some troubleshooting to rule out any issues on your end. So, let's start with the basics. It looks like you're playing on PS4. Are you using a wired or wireless connection? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

6 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi there, @solosoldie942.

    We really need to go through some troubleshooting to rule out any issues on your end. So, let's start with the basics. It looks like you're playing on PS4. Are you using a wired or wireless connection? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • I have the same problem and i know it’s the servers cause everyone Ive talked to has had the same problem. I lost almost 200 rp in plat because it kept disconnecting me and giving me server errors. 

    it says I’m abandoning even tho I’m not. This has happened multiple times today

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @GodEmperorKanye 

    This is an issue we're aware of and working to resolve as soon as possible. Keep an eye on Respawn's Twitter for updates. Thanks!

  • you guys can fix the problem by eliminating penalty due to disconnecting. The servers are terrible right now I've lost over 400 rp its so ridiculous. The worst part of it is that you guys wont even reimburse us the rp. PLEASE DO SOMETHING. SO MANY PEOPLE ARE COMPLAINING.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hello, @Karmelorod 

    We're seeing a potential workaround for this. Set your banner pose to one that is not animated. That has been working for some.

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