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FilthySauce77's avatar
FilthySauce77
4 years ago

Apex says controller disconnected, but it’s working fine on Xbox menu??

apex had a recent update for new consoles (Xbox series x) and now my controller witch works fine, isn’t showing as connected to apex menu. But I hit the home button and it works fine? Wth is going on...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

Thanks for the info, everyone. 

This is something we're currently investigating. In the meantime, I've heard this can sometimes help as a possible workaround: 

Sign into a different account on your Xbox, then go to the Accessories menu under Settings. Reassign the controller back to your main account, then restart Apex Legends. 

CriptyX15's avatar
CriptyX15
4 years ago

Your fix errors but when can we expect a proper fix?

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey all,

    The update that just went out should have fixed this. 

    If you're still having any trouble with your controller after installing the update please let me know. Thanks! 

    • daddyjuice666's avatar
      daddyjuice666
      2 years ago
      @EA_Kent I am on a series x with an elite controller and this happens very often, almost to the point I'll be uninstalling apex until I hear an update back on this thread. Please fix 🙏

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